Windmill Premier Suites Genting Highlands

Highly DO NOT recommend to book. The security, cleanliness, location and customer service is TERRIBLE. We checked in to the hotel at around 5PM and still had a stranger tailed us into the lift and attempted to access many different floors with a faux access card. Upon reaching our apartment, the digital lock was running out of battery and we took a really long time just entering the apartment. And after entering, first thing we saw was a broken chair, burnt spot on the living room floor. Having paid such a price, I figured to just stay the night since we won’t be staying long in the apartment and we can always sit on the floor. So we headed out to grab dinner without unpacking or opening the windows, only to come back to an apartment filled with flies. We contacted the front desk for assistance to which they only came 1hr and 30mins later. Even the cleaning wasn’t thorough. There were still plenty of flies on the ceiling, making it impossible to live in. We have elderlies and a baby traveling with us, in the end we had to get accommodation elsewhere and forfeited my payment for this apartment. (Hotel refuse to refund despite the terrible experience) Customer service here was not only slow, they were also very rude, and even accused us of not keeping the windows closed hence the flies flew in. The check-in counter and the accommodation itself was also very far apart. It isn’t even as convenient as they said from the shops area. Carpark was horrendous. It was an entire floor of EMPTY LOT, but we were asked to park at 2 different ends of the same floor. We came on a trip happily with my family, and this accommodation destroyed it right on our first day there after a long road trip. Good thing they refunded my deposit. DO NOT book with this provider.

Classic Homestay in genting..like 5 star very clean 10/10,very silent with nice view 10/10.thank you trip.com

Location is very good closed to restaurants and convenient store such as seven e, speed mart. Room is small, no tv. The bed sheet is dirty, one large stain on the bedsheet.

Our stay here was great, Room was complete with all amenities, can cook can do laundry. Building facilities also was nice. Check in was okay for me, as management texted all the details before we arrive. Thank you maple home! Definitely will repeat whenever come Genting again.

Book a room without carpark but have hotel guest carpark. Drive out had to QR pay first, in this payment time is wasted my time. TNG pay unsuccessful twice, change to card payment unsuccess also but the guard said can already. Me like huh??? After few minutes recieved msg told that already deduct. Ok good. But 2times want to go out, become the first payment unsuccess and made us need to pay double. This QR pay is not very friendly user.

Noise room, Sunday also got construction running