Nelson by the Docks Serviced Apartments by Roomsbooked

Just an awful Experiance. The staff have been nothing but rude and unhelpful. When I've asked how I make a complaint they just get more rude and hang up on me. I've been lie to on multiple occasion and the accommodation was a real let down. Worst to stay. I will never use this company again. Shocking!!!!!!

The staff was very friendly and very accommodating. Its a good distance from shops and anywhere you would like to go. They've got excellent food and bottled waters and other various accommodations. If there are any issues, the staff is quick to address it.

Best hotel I’ve been to. Fantastic staff, great area with a lot to do. The rooms were clean and the beds were comfortable. I had one of the best nights sleep I’ve ever had and I can’t thank all the staff enough for how kind and help they were. Five stars from me!!

Location was different to what's on the map (it's right next door to the New County Hotel). The apartment was lovely though, looks like it's been recently refurbished and was very clean and comfortable. Kitchen was very well equipped with dishwasher and washing machine. £250 damage deposit seemed quite excessive. Not sure if they get a lot of trouble as housekeeping also came in during stay but didn't do any cleaning, make beds, or fold towels etc (I only knew they'd been because they folded over the edge of the toilet paper and emptied the bin) so I assume their main purpose was to check up on the flat.

The apartment I was assigned was right next door to the hotel where I picked up the room key. The check in was easy when I read the instructions and realised I had to go to the hotel reception. The apartment was immacuate and well equipped. Much better than a hotel room. There is not a lift so only suitable for people who can manage stairs with luggage. There are three floors.

Smelly dirty and not reccomemded Stayg here has put me off visiting gloucester. Had to go all the way to town ce tre to book in also which wasn't explained on initial booking. Undesirable area too , people outside till late in AM shouting & noise clearly herd until early hours 😴

Nice, clean rooms with working facilities and overall pleasant room. However it is very loud at night as it's next to multiple bars which play music into the early hours of the morning. Not great for parking either, Wouldn't reccommend if you have kids.

We booked this on spec as we were in Gloucester and decided to stay the night instead of just the day. I have to say, this was a real find. Easy to book (only booked 1½ hours before check-in) and right on the docks. The apartment was very clean and had everything you could want. The shower was unusual and took a bit of working out and the hot water was intermittent but as it was 28º outside on the day that didn't really worry us too much. If we came back to Gloucester this would be the first place we would look at to stay.

The walls were falling apart. It seems like there was a repair done and it was either incorrect or a very shoddy job. Every time my clothes touched the wall there was a powdery substance on them and we realised it was from the walls. When the door opened and closed pieces of the wall or ceiling were falling off on to the carpet and in our hair. I had previously asked where I can park and it was suggested to use off street and car parks - after being told you can park over night - this was not the case as the car parking complex near the apartment only allows you to book to 11pm. I was informed that the reception was 24 hours my partner and I were calling the number given at 1130 for over 10 mins straight and no one answered - to the point we have had to dive 5 mins away from our place of stay to Paid parking you have to remove your vehicle by 7am. Also where I was told I can park outside the building it’s a double yellow do not park there you will get fined. There is a small hidden car park in between the buildings however its first come first serve. The people parking there are not even staying at the Nelson apartments which is unfair as those who have paid to stay there should get priority! The kitchen could do with a freezer to use for ice. Other than that equipment in kitchen is ok. Television is dated - not a smart TV very limited to what you can watch Positive- bed was comfortable but smaller than standard double