Balinese Onsen Ryokan Hakone Airu

Well service.Staff was very nice and helpful.We are so surprised the food. Very Appreciate.Look forward next time.

interesting balinese onsen ryokan. service was great, i couldn’t take raw food and my husband is allergic to prawns and they took notice for it and didn’t serve them during our half board meals (breakfast and dinner). the onsen water is certified to be natural and we could read the details of the certification from both the hotel reception and room toilet. the private in room open air onsen’s temperature can be adjusted as well. however the room’s shower’s door was not completely sealed and we found it very chilly to bathe even tho there was hot water supplied as the constant cold air from outside would come in. hope the hotel can take note of this and seal up the showering area’s door completely to prevent air from exchanging during shower. it’s a jap-balinese fusion hotel, pretty interesting concept. we drove during our trip around hakone area and be ready to navigate through very small and narrow roads while driving to this ryokan haha. really very narrow roads. hotel also requested for us to pass them the car key when we returned to the hotel, and to pass them the hotel key when we are heading out, which we found to be a little weird to be honest.

The Room was the same as pictures. It was big with a scenic mountain view. Dinner and breakfast served in our private dining room was also exquisite. The staff were also very welcoming and friendly.

Nice hotel but location was a bit difficult to find. Staff were nice. Hotel gave a more Bali vibe. Food was only average

Good place for relaxing

設施還行，衞生也還可以，但服務真的一般，甚至能説差：酒店鋪床墊會少鋪一張，説好到店額外付款8800日元，最後變成離店需要付42000日元？？！我拿了酒店確認函後再説好像搞錯了，8800一晚？OK，我因為趕飛機沒時間，否則真的想跟酒店好好掰扯下。去酒店的路也是非常陡峭，需要上一個很陡很陡的坡，不會再選擇這家酒店了