Hotele w: Harbin Sunac Land/The Sun Island, Harbin

What an incredible hotel this is. Our stay has been absolutely 5 star. The staff are incredibly helpful. I haven't remembered all their names but Suyu at the front desk was so helpful in ensuring we got settled in on arrival. It was early and cold when we arrived but this hotel provided us a warm haven. This hotel has all the 5 star features you would expect and more. The multiple hot pools are a highlight. The outside heated pool was amazing during the snow. The staff helped us navigate the city buses easily (the gentleman at the front desk was also great). We will return to this hotel as soon as we can. Harbin is cold but the hotsprings ♨️ are warm

I had a wonderful stay at the Rezen Dong Hotel Harbin Ice & Snow World. The facilities were excellent, the rooms clean and comfortable, and the location ideal. But what truly made the experience unforgettable was the exceptional service from the staff. Every single person I interacted with was kind, attentive, and genuinely warm. Their hospitality added a personal touch that made me feel right at home, even in the middle of winter! Highly recommended — I would definitely stay here again.

Everything was good about this hotel except that the room thermostat was set too high that the room became stifling. We finally had to turn off the thermostat for the room to cool down and had to open up the blinds/curtains at bedtime for some cold to come thru the window panes. There were no openable windows in the room. We also had to open the door to allow the cooler air in the hallways to come into the room to lower the whole room temperature.

This hotel was incredibly comfortable. I woke up naturally refreshed every day. The location is also convenient; while it's a bit far from the 731 Unit Museum, it's quick to get to Daoli District. The hotel is cleaned thoroughly and promptly every day. The front desk staff were very professional and attentive, providing us with 6 bottles of water daily and even complimentary fruit. They were always ready to help. The hotel staff who assisted with luggage were also very thoughtful. The shuttle service was excellent too; you just need to book 2 hours in advance, and it can take you to Harbin Ice and Snow World and Sunac Snow Park at the adjacent Sunac Mall. There's also MixC nearby, offering a full range of dining, entertainment, and shopping options.

Love the room is great everything was good i enjoyed the breakfast there were a lot of different selections it was yummy one thing I didn’t like is that I had to go downstairs every time I ordered a delivery Mabey we can do a bit upgrade on that. Also the dress code for guests in the dining hall need to be addressed this is a 5 star hotel I don’t need to see people wearing robe with nothing under it with the room sandals is just not cool. However I did see people talking to them about it asking them to change but it took a while. Other than that It was a wonderful experience and I’ll b back sometime soon and hopefully will see some more upgrades?

Excellent! The environment is clean, and the staff are incredibly kind and attentive. The sleeping conditions are superb, and the air quality is very comfortable – no dry or uncomfortable feeling at all. Highly recommended! It's also conveniently located. I'll definitely choose this hotel again next time, especially when I'm in Jiangnan for business. Wishing everyone a pleasant journey!

Xin Yuhang, the employee that works in Sun Castle Resort Hotel is really nice, helpful and friendly, helps us with the difficulties we had throughout our stay there. Because of our language barriers , he was patience to translate it to us and despite the crowd that kept coming in and making him busy, he handle one by one with class, professionalism, and each person's help. My girlfriend and I enjoyed our stay in this hotel and holiday in Harbin. Thank you so much for making our stay a great one. We'll rate this 10/10

The kids LOVE this hotel!!!!!!!!! Everything is perfect, staff was extremely friendly, the only negative is that the location is quite far from city center, so getting to anywhere is quite hard, but who cares, they got programs throughout the day so u get to do it with ur kids, penguin interaction in the morning, feed the polar bear (although quite costly 100rmb for feeding).. The room was amazing, able to watch polar bear throughout the day, one of the best unique hotel we ever stay, my kids actually cried when leaving the hotel as they miss the polar bear.. Breakfast was ok, staff was attentive, able to do laundry onsite. One thing to note is that, they do not have a proper drop off point, so if you have a lot of luggage, u will struggle, with stair and walking on ice during winter time. I will definitely stay with them the next time again

I arrived quite late the night of booking, the check in process was quick and efficient, the front desk clerk pleasant. The room upon entering had a smoke smell, water temp was lukewarm and ac too low so the room was cold. I was too tired so I went in the morning to the front desk to ask if they could please sort out these issues and went to breakfast, by the time I went back to the room all my issues had been sorted out, that was efficient and excellent service. Now while the water was hot enough it wasn’t hot enough to fill up the tub for a soak however, I had to get out in 15 min as the water got cold. Breakfast was lovely and the staff are all so accommodating and cheerful! Warm smiles and welcome, I really appreciate the warmth they showed everyone. The view in the room is good, at night you can see the snow festival lights from bed, bed is soft and comfy and across the hotel about 2 blocks ( 10 min brisk walk) you can go down to the frozen river and take pictures, it’s like your own personal playground. There are even discarded ice blocks that you can make work for your photography. The hotel has shuttle service going to places but not back, the hotel is far from downtown Harbin where most of the attractions are based. I still enjoyed my stay, thank you for the good hospitality.

一人帶娃來到哈爾濱，選到這家民宿真的太幸運了，強烈推薦！ 老闆特別熱情，有問必答，對帶孩子的行程也很照顧，讓人一下子就安心了。 位置真的無敵好—— 樓下就是地鐵站，而且所有熱門景點全在同一條地鐵網上： • 1站直達冰雪大世界 • 2站到太陽島 • 再坐1站就是中央大街 帶娃出行完全不折騰，省時省力，太友好了。 房間是落地窗設計，風景特別好，白天看雪景，晚上看燈景，隨手一拍就是大片，打卡出片率100%。 民宿老闆給我們推薦了潤城世紀途悦分公司，真的太靠譜了！ 司機全程帶我們玩雪鄉和亞布力，行程安排得明明白白，沒有任何不合理消費，完全不套路，特別讓人放心。 一路玩下來所有經典項目一個不落，節奏也很舒服，帶娃完全不累。司機人特別好，細心又耐心，該提醒的提醒，該照顧的照顧，真的超級省心、超級貼心。 這次哈爾濱之行體驗感拉滿，很大一部分要歸功於他們，真心推薦！