MainStay Suites Chicago Hoffman Estates

It was a three star extended stay hotel. I got the room at a decent price for one night. For the price, the room was perfect. Appliances were working well. It was clean and well maintained. My phone call to the reception was answered quickly and dealt with politely. All good experience.

Stayed here briefly last year. Overall one of the better extended stay properties. Conveniently they actually provide cookware, plates and silverware in the rooms.

Shower had a crack in it. Sink stopper was loose. Fan in bathroom sounded like it was going to blow up when turned on

This place was horrible, with no customer service and no one at the front desk. I arrived in the early morning of November 4 and knocked for 40 minutes before someone appeared; the front desk guy was just sleeping. I later found out that my booking was cancelled because I had arrived on the morning of November 4, even though I intentionally booked it from November 3 to avoid waiting for the 3 pm check-in time on November 4. However, they cancelled my booking since I didn't arrive on November 3. When I inquired how it was possible to get a room if my flight landed at 5 am and the check-in time was at 3 pm, and I couldn't start booking a day earlier, he said he didn't know and that nobody could help because management would be there on Monday. Then he said he had to go home, left, and there was no one at the front desk. When I reached out to *******, they tried to call the front desk, but there was no one, so I had to find another place to stay. This place still doesn't want to give a refund for the cancellation made on their end. They could not care less about their customers; avoid this place by all means. This level of disregard for customer welfare is unacceptable, and I am exploring legal options for redress, including filing a formal complaint with consumer protection agencies and seeking legal counsel for potential breach of contract.

The place smelled like burn ramen noodles and was not cleaned. There was still coffee grounds in the coffee maker and dust was caked in the ac vents. Our card keys kept deactivating every time we left the room

Great experience but your website needs to include that they don’t accept cash.

You get what you pay for. I had two tvs in my room. Neither had a remote. The edging around the table was starting to peel off and scratched me. There were no extra linens for pull out couch. Toilet overflowed and no one was at front desk for like 15 minutes. The one upside is the bed was comfortable. I would think twice before staying here.

Room was clean and orderly, only complaint was sink and shower drains were really super slow to drain. Did not really enjoy standing in 6 inches of water while showering.

Where do I even start. We walk into the hotel and the smell of mold and dirtiness hit me. As we walked through the hallways we noticed bleach stains at the entrances of every room. We walk into our room and it looks like it wasn’t even cleaned. All the dishes were in the dishwasher STILL DIRTY there were crumbs on the floor, a broken office chair. A very unlevel “dining table” this is one of those places that you don’t take your shoes off. We look at the couch and there are stains all over it. It took a while to even want to sit on it. There was mold growing in the ac vent. Our two tvs shared a remote and we only got 10 channels. Moving onto the master bedroom I pull the blanket back and there are bugs crawling around on my bed. The ac vent was falling off the wall, all the lamp fixtures were stained and about to fall off the wall. Our shower had no shower curtain and the front desk said they didn’t have one. The floor tiles were coming up and there was hair piled up in the floor. We were told that we had a pullout bed, more like a pullout plank. The front desk wouldn’t give us any more pillows. So me and my friend each only had 1 pillow. We wanted to get away from the smell to we went out to the seating area outside and there was a man sitting there smoking **** and cigarettes so we had to go back in. All in all this place definitely made us laugh but was definitely gross. Do yourself a favor and pay an extra 20 to stay at a different hotel in the area.