AVOID AVOID AVOID 3 star at best! Entertainment - truly awful ! Actually so embarrassingly bad I felt sorry for all the guests sat watching and my husband who worked so hard to pay for this holiday!! Silent discos 2 nights we stayed, a magic show which was actually three people dancing wearing a magician hat, kids disco spent 10 minutes of the 30 passing sand round! Food - if your child or yourself has any food allergies this hotel is not for you! Zero choice for gluten free apart from a small section at breakfast, the signs are misleading and only half the items had allergen signs! For example no allergen signs for mash potatoes but it clearly contained milk/butter!!! my eldest got good poisoning spent two days in bed! Snack bar has very strange and limited food, buffet restaurant same stuff most nights and limited kids section! Apparently the beach restaurant is nice but there was no space for us as you have to book this when you arrive! Huge queue for omelettes, poached egged and crepes so beware! Pools - on day 6 someone poo’d in the pool, the life guard was instantly made aware. He grabbed a member of entertainment team as she spoke better English, they looked in the pool, laughed and walked away leaving people unaware swimming in the pool! Are around the pool isn’t cleaned, ice cream lids rubbish debris left under sun loungers for days. Mosquitos and wasps - tricky as this is nature! However lots of wasps swarm the drinks machine making it hard to get a drink! I react badly to mosquito bites, so I have to thoroughly hunt the room when we arrive, Cleaners then come in and leave the door open whilst they clean letting them back in your room!! Also a few in the main restaurant area so make sure you’re prepared if you react to bites. Other moans / No indoor bar areas, we went In the middle of this recent heatwave so at nights it’s extremely warm and the only sanctuary is back in your rooms. We had clothing stolen from our balcony!! And the area around the hotel is very very recluse!!! This is a 3 star hotel!! Tui are lying when they say 4 star!
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