After reading the initial reviews for this hotel I had tried to change our booking to another hotel as they were so bad, but I am glad I didn't. The hotel is beautifully decorated and very stylish in its design..... the beds are very comfortable, the pool area gorgeously blue, sun beds are comfy, the pool a delight to relax beside, with chilled music playing in the background in the morning, a dj or live singer later in the day... all done very well and not too loud! A little beach just next to the hotel with a snack hut was easy to get to if you wanted a swim in the sea. Breakfast was excellent, lots of choice and the fresh fruit was delicious. The staff, although quite inexperienced, were friendly and you could see they were trying their best.... as they gain more experience, they will improve. Check in was easy, as was checking out.....Santa Eulalia is an easy 10 minute walk away with a huge choice of restaurants. We preferred getting a taxi into Ibiza town in the evening, it was more lively, took around 25 mins and cost approx €26 each way. The hotel does have room for improvement... - drinks by the pool are expensive, €5 for a small bottle of water (tip, go to the little store opposite to get water & coffee to take back to the pool/your room, i saw quite a few guests do that) - lunch wasn't cheap either with 3 entrees & 2 diet cokes costing €70 - there is a bit of snagging still to do, ladies toilet in reception needs a lock on one of the doors, socket in our bathroom (room 428) was coming off the wall, husband said there were exposed wires in men's toilet in reception by the urinals - rooms could benefit from an additional bin in the main room, not just the bathroom - rooms would be improved with proper hairdryers and a vanity mirror - experience would go up a level if the pool towels were more readily available and not limited to one each in exchange for a towel card. . Sunbeds get very hot and an additional towel would make them more comfortable The issues are minor and the positives FAR outweigh the negatives - 90% excellent, 10% to be improved but I think the Mongibello will get there! I arrived with very low expectations and was looking for faults after reading the reviews before arriving.. however I have come away very impressed and would 100% return.
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