MainStay Suites Louisville Jeffersontown

The room was clean and comfortable. The air conditioner was noisy, and since the breakfast area was under construction we were given a bag with an orange, a bottle of water, and a small fruit bar. Breakfast... really?

Our room had a terrible smell that wouldn't go away. When we arrived, the smoke detector was completely taped over with masking tape, preventing it from working. The staff was rude. At every hotel entrance/exit, there are people smoking. It is impossible to enter or leave the building without getting smoke fumes. Very seedy place which is surprising for such a nice area in town. After I left, I was overcharged for the pet fee and am still disputing it with my credit card. I recommend you go elsewhere!

It was a bed to sleep on. The bed was super super firm. My personal preference is more plush so I didn’t sleep great. The bathroom was missing a door so luckily my wife and I are very comfortable with each other. Room is only serviced every 7 days according to the main desk so if you expect linens and bed to be replaced and made, you will be let down. It appears to be in a decent part of town, but I still got yelled at getting a drink at the gas station next door to “get me something mister”. There was no phone to call the front desk so you had to walk down. TV was nice. Had a full size fridge, stove top, and microwave.

Good stay for the price. A place to rest our heads after traveling. Not fancy but served it’s purpose.

The stay was ok. The room was ok. Founds plenty of strands of hair in my bed. There was a fire alarm that went off around 2am our second night and we had to sit outside in the car for about an hour. The room cleanliness was ok, it did smell like paint. The receptionist was very nice and accommodating. The very front entrance is often occupied with smokers so walking in and out with my daughter was unappealing. Overall the stay served its purpose.

Just a couple of complaints. The pillows are terrible Didn’t have hot water the first night And way too many dogs. And was suppose to be no smoking but could smell all kinds of smoke on third floor not just cigarettes. One good thing the front desk lady and the cleaning ladies were very nice. Just didn’t understand the men hanging around all the time in the building and out front and they were not working.

Check in was fairly easy, but as a non smoking facility, there was a very strong smell of smoke in the lobby area. The smoking area was right out side the lobby area, so had to walk through that area to check in and out . The room was large with full size refrigerator, dishwasher, microwave and counter top two burner range. The room and kitchenette were clean enough but the ice maker bucket was absolutely disgusting. I took it to the desk clerk and even she was appalled. She had it cleaned immediately, but we weren't going back to room until later. We picked it up when we came back and it was sparkling. When we checked in, there was no soap, shampoo, or dish soap. We asked the clerk and she said most people brought their own because it is an extended stay, but I would expect at least a "started pack" no matter how long anyone would stay. They gave us soap and shampoo, and we did not need dish soap as we didn't use any of the dishware or cooking utensils. The Bathroom looked clean, but on further inspection, there was quite a bit of hair on the floor around the toilet and shower. That tells me the floor had not been cleaned. After a trip to nearby store to buy disinfecting wipes, I literally wiped everything down, even bathroom floor. I always check for bed bugs and there was no sign of any type of infestation and beds looked and smelled clean It wasn't a bad stay, but walls very thin and could hear conversations and TV from both rooms. We stayed 2 nights.

Bed was bad and there was a fire and when i ask should we come out side i was told no but the alarms where going off the night saff dude is rude

My mother and I stayed here while in town for the weekend. The hotel seems decent enough from the outside, but the rooms are outdated. The front desk lady was nice but clearly overworked, she tried to claim there were no rooms available although I booked the hotel room hours prior to check in and ******* stated there were 4 rooms left. The room smelled like a nursing home, the sink had pink stains all over it, the shower took 15-20 mins to get hot water to run, the kitchenette sink did not work, the wall A/C ran on constant fan and could not be turned off, the ice maker in fridge did not work. We were evacuated from the 3rd floor due to the fire alarm going off because another guest was smoking in their room. I had to render medical aid to a middle aged woman who fell down a flight of stairs while evacuating and no staff were around to assist during the entire process. It was overall a very bad stay.