Aspen Suites Hotel Juneau

The booking process was very stressful. I was trying to book directly through the hotel and I kept getting directed to a third party. I’ve had bad experiences with ******* and prefer to book directly with the hotels. The hotels were showing full for July 2nd, apparently due to the holiday. I found the Aspen Suites and booked it for $258. I felt that it was extremely expensive for what seems like a budget hotel. I understand the supply and demand concept but I felt that I was being gouged. When we arrived at the airport I tried calling the hotel to see if they had a shuttle and I couldn’t get through. It was around 8:30 pm (not like it was the middle of the night). We ended up taking a taxi. When I checked in, the lady was not pleasant at all and not very helpful. I signed a paper that stated the rate for the night as. $228 including tax. I asked for a copy and she refused. The next day I spoke to the manager, who was not unpleasant and he explained the process of booking through a third party which I already knew. Obviously, my first impression of Juneau Alaska was not good. The next day I realized that the majority of the people were not friendly. In general they are not tourist friendly at all. First and last time for Juneau and definitely the Aspen Suites hotel!

Came in late and left early for airport so not much time in room but had coffee and was clean and spacious

It was the cleanest hotel I have ever been in. The staff was so pleasant. Our heater went out, they moved us right away, no problem. I recommend it highly. 10 stars if I could.

The property was clean and the beds comfortable. They had fresh coffee all day and the staff was friendly and quick with check in. Would definitely stay here again.

Very nice place to stay. The only thing I wish it had a shuttle to the airport.

The location of this property is convenient to downtown Juneau, the Valley and Lemon Creek. The hotel itself is ok. The key cards stopped working the day before we left...the staff seemed unconcerned about this. This property is in an industrial area and there are no restaurants within walking distance. The bed was comfortable, the pillows were not. Overall, this hotel is ok but I don't know if I would stay there again.

Took my golden retriever to Juneau for surgery. Staff was very helpful and pleasant. Room was perfect for what I needed. Hotel exterior and interior was beautiful inside and out!

This motel is located far from any services and does not even provide shuttle service to the airport about five minutes away.

We liked that the room was big and we were close enough to walk to the airport, our flight was at 5am. There were hairs in the bathtub and there weren't many dining options close by.