Szukasz hoteli w pobliżu: Nā Pali Coast State Wilderness Park? Zainspiruj się doświadczeniami prawdziwych podróżnych.

Zobacz opinie gości na temat hoteli w: Kauai

Szukasz hotelu w pobliżu: Nā Pali Coast State Wilderness Park? Porównaj ceny pokoi oraz przeczytaj opinie, aby znaleźć miejsce na idealny pobyt.
Hanalei Bay Resort
3.7/561 opinii
When I called the resort to confirm our room before we arrived, the hostess asked if we were the owner or if we were renting. When I informed her that we were renting, I was told that we may or may not receive the owners room. I immediately had a gut feeling that something was off with this comment. Well...sure enough...when we arrived we were placed in a room had problems that did not get resolved for the entire week of our stay. The air conditioning did not work in the living room and one of the bedrooms, and the phone did not work. We called about the A/C on the second day, and a portable unit was brought into our living room with a partial wood wall installed between the patio doors for the a/c ventilation (which blocked access to the patio and the beautiful mountain view. We called for maintenance again, but they never came. We also received a text from the resort that the a/c was low on freon and they were trying to schedule someone to come out and fill the unit. The following day, I received a generic text message from the resort asking how our stay was; going. After leaving a negative review, an assistant manager called. She informed us that they have been unable to schedule a date and time to get the a/c repaired; she apologized for the inconveniences and sent a maintenance worker to our room who emptied the condensation from the portable a/c unit. The assistant manager also asked that we stop by the office that evening because the manager would like to speak with us. When we arrived at the office, the assistant manager met with us and gave us two $50 gift cards; the manager did not come out and talk with us. I was quite insulted because $100 is nothing compared to the amount of money that we paid to stay at this resort. We feel that the resort should have moved use to a different room. As far as the telephone goes, we were unable to use it to call for a ride to the parking lot. Because we were staying near the bottom of a steep hill and because I have a walking impairment, this was very frustrating. One more thing is that there is only one restaurant operating on this resort. It is only open from 3-9 pm, so NO breakfast! It is also closed on Tuesdays and Wednesdays, so there is no fool on the resort those days. I came to this resort many years ago and loved it so much that I wanted to come back and maybe purchase one of their time shares, But, after this trip, I do not think so. We had lots of things planned and still had fun on the island, but I was so disappointed in our accommodations at the resort and the fact that management was unable to fix the issues.
Hanalei Colony Resort
4.4/577 opinii
I almost don’t want to write this so I can keep this secret AMAZING hotel in my back pocket. This was our first time in Hawaii and my criteria was to be on the beach in a laid back location. I work in the design industry, so I appreciated the way that the rooms were both laid out and the updated comfortable furnishings. We were in a unit with a beach view on the ground floor. Every morning we would wake up to watch a stunning sunrise and wander slowly on the beach for a stroll with our coffee. We had our teenage daughter with us who had her own closed off area and bathroom. Having 2 bathrooms and a kitchen was incredible. We ended up cooking more than going out due to how expensive all of restaurants are. There were grills located near the pool area that we utilized and laundry services that looked great but we never partook. Having a pool and hot tub was a nice bonus, but we spent most of our time exploring the beaches so we really only dipped in later in the afternoons. The staff was and will be one of my main reasons for returning. They could not have been more accommodating and lovely. Thank you Makanna for jumpstarting our car! Just to begin my accolades of every single person that worked there that we interacted with. Lei was the first person that we met and her calm nature was just so lovely. Shout out to Lehua for driving us to the botanical gardens when our car broke down and for just being such a sweetheart of a person and a wealth of knowledge. We met several of the staff that I can’t recall their names but when I bumped into them in town, it was like seeing an old friend. Thank you to the staff that continuously provided us with clean towels and renewed our tp and paper towels. We met Juliette one afternoon and she was so sweet. Chawaka, Sierra and Dayna, our stay was perfect because of the care that you took. I cannot wait to return, too bad that we love soo far away. Until next time 🤙❤️🤙❤️🤙❤️

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