Craglands Guest House

We visited with our friends from Germany who have stayed all around Great Britain and Ireland over the last 20 years. Unfortunately this establishment goes into the bottom drawer of b + b's we have stayed in. Totally disappointed with every facet from car parking complications to poor food and drink for breakfast to a low standard of room and shower facilities. Return will never happen.

Things started badly at Craglands when we arrived and found the front door locked with a sign saying if we hadn’t advised ETA we may have to wait an hour for the room to be made up. We telephoned Eldon and he said he had emailed us requesting our ETA.. we had been driving all day so I thought I must have missed it, but no.. it had been sent 3 months earlier! We let ourselves in with his instructions to a dark hallway. On the desk were numerous laminated notices giving various orders… so many orders: where to leave car keys, how to order breakfast, the need to checkout on time because cleaners had been upset etc! At first we found this all very funny it was so bad, then became annoyed.. where was the hospitality? We found our room ourselves, a small twin with not enough room to fit our suitcases and garishly fitted out. Breakfast was OK, mainly self-serve with hot options cooked by Eldon. When we went to checkout Eldon demanded cash despite having taken credit card details with the booking. This was the first time I had heard this was expected.. and meant us going out in the rain to find a working ATM. We were incredibly happy to leave. One of the worst places I’ve ever stayed.

Excellent welcome! Superbly well organised! Valet parking available, as there is limited space, but Eldon makes it work fantastically well! Beautiful room, pristine white sheets and towels! Cleaned to a very high standard! Breakfast is the best we have ever had - 5 star hotel standard! Eldon made our holiday - Thank you. Would definitely recommend and will definitely be returning! R & L - August 2023

Eldon is rude & lazy. He's scolding people if people is not following his rules. I stayed in his place for more than 5 nigths, he didn't cleaned up the room until the last night we stayed. He didn't change towels until i remind him before last night. He's so rude as he found that shared toilet are not as clean as he expected. Due to serious hygiene issues, therea are buds inside bed. We fond that skin start itchy as wearing the clothes after few days staying. Its most terrible place we stay and we won't come back again.

Arrived at the bnb, after the owner insisting we give an eta although we were driving 330 miles from Scotland, but got there on time. Nowhere to park, place looked closed down. Knocked on door no one in. Waited in the cold until a guest returning to the hotel unlocked the door.. Went into to a very dark unwelcoming corridor to find a dresser covered with random instructions. One of which was guests had to leave their car keys,! No one about to tell us which room was ours. Finally found the room at top up loads of stairs, freezing room.no heating on. Decided to try and contact owner, Eldon only to be spoken to very rudely.When I asked could we possibly cancel as he had no other rooms and I complained how cold it was he said that the heating came on at 4.30,this was 5.40. The wholeplace looks shabby, the owner informed me don't bother writing a review as he doesn't read them! He then asked me to wait another 20 mins for him to come over but he was so unpleasant on the phone, we decided to leave. Not a way to run a business.

Depressing place and owners, the animals are treated like dirt, they should be ashamed of themselves people like this shouldn’t be allowed animals and birds to abuse it was awful to see an completely ruined our stay.