Sidra Pristine Hotel and Portico Halls

Very helpful

The staff was impolite and made it hard for us to check in

We have taken the family room as we were total 5 members. The room was very clean , it was spacious with balcony too. You cannot smoke in room but you can in balcony. The view from hotel is nice. It is near to Ernakulam town railway station. By auto it will take 5 min to reach at hotel. The food was good , the staff behaviour was very good. They also provide the cab service to munnar and near sightseeing places.

On arrival you are greeted by a friendly concierge which helps you with your luggage. I arrived earlier than check in tho did some work in the very comfortable lobby out of the days heat. Reception staff were very kind, happy and helpful. This establishment has style. Rooms are basic and affordable with comfortable beds and pillows. The only let down was the view from balcony. I was just looking at rubbish which wasn’t appealing at all.

The pool area was filthy, poor internet connection, I had to ask for for room to be cleaned, surrounded by local hostels, garbage everywhere and when I asked for a late checkout on departure the ***ger was going to charge me for an extra day. However he reversed his intentions if I gave a favorable review of google.

We had a pleasant stay at sidra. Our stay was good and we enjoyed it. Ambiance of the hotel is good and the service was good breakfast buffet was good with limited items. Overall our stay was memorable. Special thanks to nitheesh who helped from the reservation to throughout our stay .

The check-in experience with one of the staff members called as Mr.Jinu was extremely unpleasant. He asked whether I wanted to do advance or full payment to which I replied that I would prefer doing that during checkout as I would order food and other services and would pay combined for that. And the same is followed by ***y other hotels including 4 star hotels in the city. Even though this was a corporate booking done via Yatra for business, the staff person didn't know that and was asking for amount higher than what was mentioned on the tax invoice hotel voucher. He had to call another staff to recheck the amount and finally admitted that the amount on the hotel voucher with me was correct. After this the staff person suddenly changed and insisted that I pay the full payment only. The treatment I received was as if I would run away without payment. He kept on repeating - "it's hotel rule". Upon asking where the hotel rule is written or documented in your hotel policy, he had no answer and suddenly insisted that I cancel the booking. I was appalled at this kind of behaviour and treatment by a staff who works in a hospitality industry who treats customer in a hostile ***ner. Please do your research about the rules here. If anything is declared as a "rule" or a policy, do ask for proof of its document. When I insisted on calling the ***ager, the ***ager said I could do payment in parts which was fine. But staff people treating people like theives is NOT OKAY. If hotel people are reading this review, kindly check the recording of the camera at your reception. Treating people like thieves when you are in hospitality industry is not at all okay. Hotel people should really pay attention to the reviews on Google page regarding treatment by staff. The lowest rating for this hotel have been mostly given for staff behaviour. They should train the staff to be more professional.

Loved the room service, food, and swimming pool very much. It is decent and good for a vacation. Nice staff with mouth watering food. Centrally located. Had a great booking experience too. Shall revisit.

Tried for booking and spoke multiple time to the reservations and provided the required details in wats app but they promised to call back but never did. Very bad experience as I dont have a booking having been dependent on this hotel. The inital experience itself has made me reluctant to book in this hotel.