The location is a very short ride from the ferry port. We had a deluxe double room with a balcony and it was beautiful. Lovely, comfortable bed, ample storage, tv, fridge, black out blinds, lovely bathroom. Aircon and ceiling fan. Balcony had a clother airer and also furniture to sit out and watch the beautiful sunsets. There were 2 pools we could use, one smaller which never had anyone else in it and huge one that was owned by another next-door resort, but we never used that. You don't need to when you have such a beautiful beach and clear sea in front of you. The hotel supplies sun loungers on the lawn area and deckchairs on the beach. The staff are super friendly and often brought out free drinks and snacks in the afternoons. It's a very personal service. We had breakfast included and sometimes had lunch and dinner, all of which were good. The hotel supplies free kayaks and paddleboards, though one of the guests told us this. That's one thing the hotel staff could do a little better - provide information about the facilities on offer and also about the island, trips etc. As the hotel is a little way from the main tourist areas of Koh Chang (White Sands Beach etc), you have to take taxis which are very expensive, or we ended up hiring a scooter which was so much cheaper, but then you have to have your wits about you. It's an extremely hilly journey west out of the hotel to get to the more tourist areas and not for the faint hearted. The hotel helped us arrange the scooter hire. Koh Chang itself is beautiful. We visited lovely beaches (e.g. White Sands and Lonely), saw monkeys and elephants and people are incredibly friendly. I also went snorkeling to the National Park, which was just incredible. I've been fortunate enough to go to the Maldives a few times, but have never seen coral as alive and beautiful as I saw off Koh Chang. Definitely return.
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