Najlepsze hotele biznesowe w: Kuching

Room is quite basic but water in the shower is very strong! Aircon was working well too. There is a smell from the fridge, seems like it has not been cleaned for some time. The lifts were quite old too but for the price, it’s expected. Overall, considered good stay.

The hotel is located next to Boulevard Shopping Mall with lots of shops, restaurants and food center. Hotel Room was clean and comfortable. Breakfast was good but menu should be improved.

We booked into this hotel based on travellers' good review. There is no ramp at the entrance to the hotel, a 5steps staircase to walk up to the lobby; with rain these tiled steps get slippery, a hazard to lug luggage up these steps. Hotel lobby is spacious, spotless and inviting. There is an in-house restaurant. Front-end staff are awesome, extremely helpful and courteous, excellent housekeeping service. They provided umbrellas for our use as it rained everyday. Hotel is within walking distance to the riverside promenade, restaurants across from hotel, hawkers of local food & shopping. Hallway to rooms are narrow. Our room is clean, small square footage of 2 single beds & narrow walk apace, no window & standing shower. While we were there 4nights, the third floor broken emergency fire exit door was left ajar. Nevertheless the clean room & good service would entice our return.

It was a very good trip. Nice hotel with good breakfast selection Staff were attentive and friendly. Will definitely come back in future. Thank you

A service that you wouldn’t be able to imagine. This apartment would be the last resort you would want to choose in Kuching. If it wasn’t because of imperial hotel that was fully book during my time of stay i wouldn’t be choosing this apartment ever and also because due to my lack of research of other hotels as well I was actually looking for a hotel with swimming pool for kids to enjoy and spend their time with. Other hotel was way too expensive for only 2 nights stay.. However, this complaint is truly just on their service provided. Not on the facilities.. It is fully because they have the worst real estate agent to manage these service apartments. LUCO VISION SDN BHD (agent name: Lily).. First asking for RM200 deposit which I totally understand but later ask for RM30.80 “Service Charged” even after I fully paid my fee through Agoda. When I ask for explanation on what kind of service charged is charge, but they couldn’t explain further none other than just mentioning “this is management T&C”. Thereafter I call Agoda for further explanation on this service charged and it come to my surprised that even Agoda were not aware of such servicing fee being charged on client. How funny is that? Later then the agent say i must pay no matter what if i wish to continue my stay, i mean i have already fully paid to Agoda on my stay of RM494.60. And so called service fee that is chargeable, they can’t even explain it. By the way if you are curious why m i so furious on this service charged is because they can’t even give a brief explanation to what service charge m i paying, everything here is self check in and they have laundry machine in the apartment but it was lock because i have to pay extra to use it and worst still there’s no drinking water provided. Least of it, when i complaint to them through WhatsApp and demanded to have a number to call, agent refused to give a number. Stating that i can only contact them through WhatsApp. What kind of service is that?? I can’t even ask for a number or have a person to talk about on this issue?? So yeah, not to even mention when i ask for early check in of 30 minutes and they say it is also chargeable at an amount of RM150.00.. in addition to that there’s literally no front desk at the lobby and we can’t even go anywhere else because our luggage would eventually be unattended.. everything here is charges charges charges.. I really don’t like wasting my time giving complaint through online platform but this kind of service from these real estate agent or so called properties agent really giving me difficult sleeping time and future guest should deserve to know this kind of service from these people. I am not the only person giving complaint on Imperial Apartment already. I have live apartment at Penang and other places, their services was way more better than i could better explain in words.

During check in it coincided with a big group. Nobody manages the queue and my ageing parents had to wait for everyone else to check in first before our turn. The receptionist did not specify the floor where my parents, only found out later they put us at different floors, and refused to change room to the same floor for us. We're staying for 4 nights. Staff attitude is bad. Had to validate room keys everyday (receptionist never told us) and the key can only access to the room floor so created a lot of inconvenience to us. Not to mention the lift broke down on the first day with someone trapped inside and the hotel staff didn't seem to have any sense or urgency to resolve the issue. Terrible hotel with terrible front desk. I will not recommend anyone to stay here.

All good with this hotel. Great rooms. Great gym. Great pool. And also great location. Although it's a bit expensive but worth it.