Hotele w: Dianchi Lake Scenic Area/ Sunac World, Kunming

Service was good except for IHG check in which was rushed through by a female staff. There wasn’t even a queue behind us. The rest like concierge & restaurant staff were ok…patient. A concierge male staff helped me with my McDonald’s delivery because as a foreigner , I couldn’t use Mei Tuan for food delivery. He even offered to deliver to our room as we are seniors in our 60s. The photography package was fast and efficient. Hotel is conveniently located within walking distance to the numerous restaurants outside and Dianchi.

5/5 – An Exceptional Stay with Outstanding Hospitality! We had a wonderful stay at this hotel! From the moment we arrived, the staff went above and beyond to make us feel welcome. The service was excellent—they even arranged a pickup for us, which was incredibly helpful. What really stood out was how kind and attentive everyone was, especially with our 5-month-old baby. When we needed assistance with getting our little one vaccinated, the staff helped us navigate everything smoothly. Their genuine care made a huge difference. The amenities were fantastic—having laundry service included was a lifesaver for us as traveling parents. We also enjoyed the free coffee and snacks available throughout the day, and the breakfast was excellent, with a great variety of fresh and delicious options. We also appreciated the hotel’s warm and safe atmosphere. The fact that the staff is mainly female added to the welcoming and comforting environment. We couldn’t have asked for a better experience and will definitely return if we’re back in the area. Highly recommend this hotel to families, couples, and solo travelers alike! 5/5 – 超棒的住宿体验，无可挑剔的服务！ 我们在这家酒店的入住体验非常完美！从抵达的那一刻起，工作人员就用无微不至的关怀让我们感受到家的温暖。服务非常周到——他们甚至为我们安排了接车服务，非常贴心。 最让我们印象深刻的是员工们的善良和细心，尤其是对我们5个月大的宝宝的照顾。当我们需要带宝宝接种疫苗时，他们主动帮忙协调，让整个过程变得轻松顺利。这种真诚的关怀让我们非常感动。 酒店的设施也非常棒——免费的洗衣服务对我们带娃出行的父母来说帮助很大。全天供应的免费咖啡和小零食让我们随时都能补充能量，而早餐更是丰盛又美味，选择多样且食材新鲜。 我们还特别喜欢酒店温馨安全的氛围。这里的员工以女性为主，营造出一种格外亲切、舒适的待客环境。 这次的入住无可挑剔，如果再来这个城市，我们一定会再次选择这里！强烈推荐给家庭出游、情侣或独自旅行的朋友们！

The hotel is just a short walk from YingHai Rd MRT Exit A, super convenient for anyone staying there. It's walking distance to Seagull View Point at DianChi. The room is spacious, the furnishing feel like it's 5-star hotel. Come with afternoon tea buffet and breakfast. Highly recommended for traveller that needs convenience to commute with MRT. Can easily get to downtown shopping district at Nanping.

This is a unique hotel that offers healing therapy classes that comes along with the accommodation package. I’ve attended the sound bath therapy class at 1pm and felt somewhat relax after the session. Throughout the day, we had a lot of rest in our room and can hear singing bowl music from outside in the late evening til night. For maximum relaxation, I booked a room that provides aroma diffuser and essential oil to promote good sleep. Room has Xiao Du AI to help with curtains opening/closing, weather forecast, news, alarm setting and music playing! Unfortunately we were unable to enjoy watching shows on projector screen as the projector seems to be faulty. We initially thought its just dead battery in remote control but after changing to new battery provided by the hotel staff, the ceiling projector still fails to turn on. We gave up troubling the staff and rest instead since our flight is late midnight. Breakfast is wide spread and offers both western and local food option. I like their porridge and it’s a good change from having daily Mi Xian from other hotels. They also offer special jujube type of fruits that I’ve never tasted before. In addition, they also offer afternoon tea buffet starting from 2pm which you can help yourself if you are still staying in the hotel during the afternoon. The only alarming thing is, we left the hotel with “Do not disturb” red light on + hang “do not disturb” tag on the door, but was shocked to see our room was tidied when we came back in the evening. China hotels do not seem to have safety box option as basic amenities, so we prefer not to get our room tidied but thankfully nothing valuable was lost. We didn’t tell the hotel since nothing was lost and our stay was short anyways. Overall, the staff service attitude is friendly and good but I hope they can respect customer’s privacy. If customer do not wish the room to be cleaned, please do not enter the room.

We had an absolutely wonderful stay at HUALUXE Kunming. From the moment we arrived, we were warmly welcomed by Jeanee, who went above and beyond to make sure everything was seamless. She stayed in touch with us throughout our trip, checking in to ensure we had everything we needed and offering thoughtful recommendations that really enhanced our experience. The hotel itself was beautifully maintained, with spacious and comfortable rooms, excellent facilities, and a calm atmosphere that made it easy to relax after exploring the city. The service across the board was attentive and professional, but Jeanee’s personal touch really made our stay feel extra special. The hot springs are an incredible feature! There were several to choose from with ranging temperatures! We would highly recommend HUALUXE Kunming to anyone visiting the area and look forward to returning on our next trip

酒店位於別墅區，環境非常不錯，周圍綠化設施做的很到位，空氣清新，環境優雅，房間打掃的也很乾凈，一塵不染服務態度很好有問必答，性價比很高，當時接待的前台小姐姐（佳佳）熱情周到，給升級了房型，有求必應很貼心，酒店位置交通各方面都不錯環境很好，床上用品乾淨整潔，一夜好夢，離海埂大壩也很近出門遊玩十分方便，推薦給大家，和父親出遊，長者家也非常滿意，離開時，前台另一個小姐姐 幫提行李上車，感恩！

First, let's talk about the good things: 1. The room didn't have any strange odors, at least not the one we stayed in on the third floor. I didn't ask my parents on the second floor. Overall, the hygiene was very clean. 2. It was quiet and soundproof, not noisy as some previous reviews mentioned. 3. The facilities were well-designed and convenient, really good. Now, for the less satisfying aspects: 1. The breakfast was very mediocre. I hadn't booked breakfast through Trip.com initially, but later bought it for two days. Eating it, I felt it wasn't worth the price. The rice noodles were very bland, and the other dishes were also very common, basic, and inexpensive items. My child didn't eat much, and I didn't find anything I liked, so I barely ate either. Honestly, it wasn't worth 40 yuan. 2. The service felt like a strange mix of enthusiasm and inadequacy. It seemed like the staff were well-trained, performing all the necessary service actions, but when it came to specific issues, they didn't handle them very well. One evening, I asked for boxed milk for my baby. The first day, they gave me one, and then I asked for another, considering the baby might drink it in the middle of the night or in the morning – it was a high-quality milk brand. The next day, I went to ask again, thinking the baby might not eat breakfast tomorrow, so I wanted three. The front desk staff rambled on, implying they didn't have the authority to give three, that it required going through inventory, and could only give two, and even then, only because I was a Gold member. The awkward part came when they searched around and couldn't find any. Then, they put two cups of milk in disposable containers and heated them. To be honest, I would have preferred the front desk to say something like, ”We'll restock in a bit and bring it up to your room.” Milk can't be left out for more than two hours, so we ended up going to a convenience store 200 meters away to buy some ourselves. The second issue was the poor handover and note-taking at the front desk. We had two orders for two days. Upon check-in, we were told to just swipe the key card again on the second day. When I called the front desk because I had stained the bedsheet and pillow (sudden menstruation in the middle of the night) and reminded them to change the bedding, mentioning the menstrual stains, hoping to avoid inconvenience when the baby returned around 3 PM for a nap, the front desk surprisingly thought we hadn't booked in advance and were trying to extend our stay on short notice, telling us rooms were tight. We were quite annoyed and said, ”We've already booked this in advance. It's ridiculous to tell me now there are no rooms to extend.” Only then did the front desk check again and understand the situation. When we returned to the room that evening, we found the sheets and duvet cover had been changed, but the pillow stain hadn't been dealt with. The third thing was that we were self-driving and needed to register our license plate. Every 24 hours, it needed to be redone. We registered around 3 PM on the first day, and by 6 AM the next day, they wanted us to re-register. They told us it hadn't been 24 hours yet, so we couldn't register. We then said it had been long enough, and only then did they register it. In short, the routine procedures were done perfectly, but resolving specific issues felt awkward and clumsy. The front desk lady mentioned giving a gift for a good review, but based on my actual experience, I genuinely can't give a good review for the service.

For my vacation in Kunming this time, I chose the Wyndham Grand Kunming Park 1903, and my stay far exceeded expectations. I genuinely recommend it to anyone visiting the Spring City. The hotel's location is excellent, situated within the Park 1903 French commercial district. You can go shopping and take photos right outside the door. It's only about a ten-minute drive from Haigang Dam and Yunnan Nationalities Village, and close to Metro Line 5, making it very convenient for exploring, dining, and getting to and from attractions. The hotel is newly opened, and the overall environment is clean and grand. The lobby is simple yet elegant, making you feel comfortable the moment you step in. The front desk staff are warm and professional, handling check-in efficiently and quickly. They also proactively introduced us to nearby attractions and responded promptly to our needs, providing thoughtful and attentive service. Our room was spacious and bright, with smart home controls throughout – we could turn lights on/off and adjust curtains with just our voice, which felt very high-tech. The mattress was a Simmons, with just the right firmness, making it incredibly relaxing to lie on. The soundproofing was excellent, ensuring a peaceful night's sleep. The bathroom was equipped with a full set of Hansgrohe facilities, with stable and ample hot water and a wet/dry separation design. The toiletries were of high quality. The room was meticulously cleaned, with no dust even in the corners. Opening the window offered beautiful views of the Western Hills and Dianchi Lake. The public facilities are also very comprehensive, with a self-service gym and laundry room, so there are no worries for longer trips. There's also free parking, which is a great convenience for self-driving guests. The variety of room types is extensive, suitable for couples, families, and business travelers. Overall, the hardware is brand new, and the service is warm, catering to both leisure and business travelers. For its location in the 1903 commercial district, the quality-to-price ratio is excellent. Whether you're visiting Kunming for tourism or a short business trip, this Wyndham Grand is an excellent place to stay. I will definitely choose to stay here again on my next visit to Kunming!

Hotel is located in a good location with many shops and restaurants within walking distance. Rooms are quite big but the toilet and shower areas are dated. Windows are small and can make the room feel a little dark. Every morning you can hear quite a lot of noises from door slamming which is kind of annoying. Service wise just average, nothing wrong but you only get the bare minimum kind of service.

A great hotel overall however very inconvenient for walking around. Even by car it's not the most convenient in terms of going in and out. However it is located right near DianChi which is great for sightseeing. I enjoyed my brief stay here mainly due to room quality and service.