Hampton Inn & Suites Lancaster

I had a very relaxing time. The staff is great. The rooms were clean and so relaxing. I will definitely be back and refer family and friends to stay there.

the stay was fantastic

I was in town for a family member's surgery, and at first entry, I was concerned about staying here because it was so empty, and I know crime in the AV is high. The general condition of the hotel is run down and not clean like you would expect from the Hilton brand. The shower floor was stained and dirty looking, like it isn't regularly cleaned or sanitized. The elevator floor was very dirty and the hotel brand advertisements/decals were peeling from the walls. The front desk staff was nice, though also not projecting the level of professionalism I expect from a Hilton brand hotel. The room was freezing when I got in because the window was open a bit and the cold November wind was blowing in, which makes me wonder if there was smoking/odor in my room prior to my stay. Thankfully, the bed was clean, and the evening was quiet... but I won't be staying here again.

Relaxing and comfortable stay. Breakfast was good enough for our appetite and liking. We look forward to coming back in the future when visiting loved ones in the Antelope Valley. Greetings, from the Nevada Desert!

Rebecca checked me out today and Natalie checked me in. They were awesome. Warm welcomes and great customer service. The room was huge, clean and comfortable. The breakfast was nice for a quick bite before leaving. I felt safe.

Pool floor was a little dingy. No maid service. If I had to request it, they should have tol me at check in. Breakfast was ):

Rooms were very clean, the beds were comfy, friendly staff, and breakfast was good.

I was completely impressed with their professionalism and customer service. The rooms are nice and clean It was a wonderful stay

Indoor pool was great. Breakfast food options were great. We always love the Vanilla waffle batter to make our own Belgian Waffles. When we checked in, the staff was kind and friendly and conversational with both my child and I. Double Queen room was nice and clean. Comfortable. The biggest issue was that due to the hotels guest Wi-Fi settings, we weren't able to use our Google Home Mini to be able to watch movies all night like we had planned, so it ended up being a bit of a ruined night. The hotel's cable selection was only about 40 channels or so. Day after check out I received a $15 charge. When I called to find out why, I was told it was for parking. You would have thought that when I checked in they would have given a parking permit or taken my vehicle information and informed me of the charge. It even at checkout. If they had, they would have known that I didn't park on the property, I don't even have a vehicle. We used Lyft. I have a Lyft receipt and I have called the property numerous times, only to be met with an unanswered phone 75% of the time, and when the phone is answered, there isn't a manager available to speak with. It's been 2wks now. It may only be $15 but it's the principle. It is not ok to just take money from someone's account and charge them for services they didn't receive and then not answer the phone or chronically be unavailable. That is not ok.