Las Vegas – kurorty

Some front desk staff were undertrained and unfriendly, especially when we had a problem with keys. Duty manager was conciliatory, but the promised compensation has not been provided. Real shame as the hotel is stunning with amazing facilities and location. When MGM takes over, training of the main front desk staff must be prioritised. By contrast, Identity staff provided outstanding and efficient service, especially Jeffrey. I will definitely visit again, but avoiding front desk wherever possible.

Got an early check in, which is i am more than thankful for. Super nice staff, a bit lacking on amenities. Be careful of those stuff at the table 😂 make sure not to touch any of those if you dont want to be shock during check out. Also reminding other visitors that THERE IS A RESORT FEE.

I was really disappointed about having to pay for coffee in this grand hotel. A few days after I stayed at 4-5 star Caesar Palace, I stayed at a hotel in Utah with 3 star that provided the best coffee ever!!!! Caesar Palace … a disappointment!!!! Save money elsewhere!!!

Awesome place, was brand new and very clean, the rooms were very big as well. The receptionist gave great service. The hotel has Starbucks as well and have free water refill. Only thing is that the carpark is very far from the hotel lobby/lifts, so if you can afford you should get luggage service or valet. You also need to pay for parking, $10 per day.

We arrived at the hotel before the check-in time 3pm but the room wasn’t available. So they just gave me the key cards and said they would send me a text of my room number when it’s ready. As I didn’t receive the text after an hour, I went back to the check in counter and needed to line up for 20mins to get my room number. After we got into the room around 4:45pm, we had to wait for another 25 mins to get our luggage delivered to our room. after we got changed and got to the pool around 5:25pm, the staff there just told us that the pool is closing at 5:50pm (it’s a bit strange as the bell boy who delivered our luggage to us suggested us visiting the pool as the weather was so nice but didn’t tell us that the pool was closing that soon). The pool is the main reason for us to choose the Palazzo and we were only able to spend less than half an hour there. my son was very disappointed about that. The room is spacious but cleanliness needs to be improved, e.g. the bedsheet was quite dirty and with little blood stein on it.

The rooms are relatively new and how nice the view is depends on what side of the hotel you stay on. It's a great location and the restaurants are fantastic. The pool is nice, but hours are limited, along with the gym.

I was very unhappy with Trip.com for falsely advertising that any of these rooms had kitchens, microwaves or fridges when they in fact do not have any of these. These people did all they could and even gave me upgrades for the fault of Trip.com. But I will not deduct points from the hotel since their actual site says they don't have those. Nice place. A bit too crowded for an introvert's liking, but really great room service (portions are huge and filling so don't order more than 1 portion when dining for 2 people). My husband and I are foodies but in good shape and we made the mistake of ordering 2 portions for us both thinking they would be small....we were wrong in a good way. But felt bad for wasting some food even after getting accommodated with a microwave and reheating the food. This really is a luxury experience. Highly recommended.

Good location, as it is pretty close to being at the center of the *****. Any staff we encountered were all friendly and helpful. The rooms were nice, spacious and clean...I would however call housekeeping the minute you get in your room and ask for more pillows as they are very flat, you need 2 to make 1 and they run out quickly. Pool area was nicely maintained, the family pool was closed when we were there but the big pool was open and clean.

Arriving at the hotel, we used previously read reviews for reference; parking in the north lot as it bypasses the ****** to the front desk. They check temperature and masks are mandated. (Still buying the lie) Front desk was very helpful, nice and expedited our check in, offering an upgrade for a small amount which we took. The main ****** floor was not very busy. Station Cafe is open 24 hours but there is a Fat Burger, Baskin Robins, Pizza Place and Panda Express that will hold anyone over with above par tasting food. I never used room service as these places were so convenient with no lines. Rooms were quiet with the exception of someone beginning a light hammering at 9 am two of the four days. I brought earplugs. Security is abundant around the facility; some in black suits and some armed. Security will follow you throughout your stay with video surveillance at every ceiling glance as it is probably a way of them passing the time; their reality TV. The pools were nice but only a certain portion was open during the day 10am to 4pm off season. Gym was especially nice as it has a Smith Machine, free weights and a pull up bar. It is open 24 hours from the rear entrance only to patrons. Only negative drawback is that they mandate a mask. I was ”reminded” to keep my mask over my nose as I had it down trying to catch my breath. I hope they are trained in CPR as they may have people pass out from oxygen deprivation. Hint to GVR, Southpoint, nor Silverado R mandate masks in their gyms. A second minor inconvenience is that you need to ask the attendant for a towel and a bottle of water as it is under lock and key. Room amenities ”toilet paper, tissues, towels” were not stocked well as we were only given one box of tissues, two large towels and one roll of TP. A nice gesture was a robe that was supplied. Only issue with this robe is that there was only one. If you wanted your room made, you needed a special request. Even then, no restocking of TP or tissues were supplied. Unsure if it was a mistake as more larger towels were replenished. Overall, besides the mask Nazi at the gym, it was a very pleasant experience. We will be staying here often when visiting family in the future.

I had stayed before at the Conrad and was curious to try out Crockfords, since it is supposed to be a luxury experience. I felt so let down. I arrived at the Crockford lobby and was excited to check in. The desk agent told me I had to go to the Conrad lobby to check in and walked me over there (it would have been so easy to check me in at the Crockfords lobby but since I was not staying in a suite, I had to take the definitely-not-a-luxury-experience walk to the Conrad lobby down a long corridor to a long line that had formed in the Conrad lobby). At that point, I felt like I had made such a big mistake for paying extra, only to be back at the Conrad, I figured maybe the room would be worth the price. Nope. The room looked the same as the Conrad room. Now, I really regretted paying the extra money. Not sure if the hotel is trying to replicate what the Wynn does with its Tower Suites (a price premium for essentially the same standard rooms). The difference, though, is that Wynn Tower suites have a gorgeous private check in, koi pond, private and complimentary valet parking and other amenities (elegant private pool and line pass at buffet, which is a huge time saver). Wynn would never be able to justify that premium if it made the Wynn tower guests go to the regular lobby to check in, with no meaningful other amenities included. Unfortunately, that is what Crockfords is doing for most of their guests - trying to charge a lot more for nothing meaningfully extra. My advice to you - either splurge on a real luxury experience, like Wynn Tower suites. Or save your money and stay elsewhere. Don’t make the mistake I made by paying too much, hoping for luxury, and regretting it afterwards.