Brit Hotel Limoges Centre Gare - Hôtel & Spa

Not too far from town centre and 5 mins walk to train station.

We enjoyed our stay at the Brit Hotel, Limoges, for the most part. Although the room was unusually small (two people could barely fit), it was clean and comfortable. Up until checkout, the only odd event was an employee offering my wife a drink, which she refused, but was then served a beer nonetheless. No big deal, but she then was charged for it. Anyways, not a deal-breaker. The surprise at check-out actually started just as we arrived, two days prior. We asked about paying for breakfast, and were told (by the same employee), that it was included with our room fee. We thought that was great, so decided to spend that money on the pool/spa “experience” (which is not included – 30 Euros/person extra). Fast forward back to check out, and we were told we owed for breakfast, as well as other administrative charges (city taxes, etc.) that we had already been charged upon checkin. Oddest of all, as we explained the situation to the manager during checkout, she acknowledged the mistakes of her employee, but nevertheless insisted on us paying all supplemental fees (in some cases, for the second time). At no point during the process did hotel staff show any hint of “customer service”, benefit of the doubt, taking responsibility for their errors, etc. 100% strong front against us, the customer. The money was not the point for us, we just paid it all without contest. But the principle still stings. Reluctantly, we would not recommend you stay at this hotel.

A chain hotel, so lacked the personal touch of a family-run place - but it had all we wanted. Good location near station; comfortable room with fun decor: walk-in shower that worked well; pleasant staff; very reasonably priced "spa" for my wife to relax in while I went off on a frolic of my own. Odd mix-up at breakfast. When we arrived (on a Sunday) we were told that there would be no buffet breakfast next day as there were not enough guests - and asked to order what we wanted from a printed list. But in the morning the buffet was functioning; and a waitress picked out what we had ordered from it. A lot of food on the buffet must have gone to waste.