I have been able to stay at a number of the Firmdale Hotels over recent years, and eat regularly at their restaurants. This was my first stay at Ham Yard, on a weekend in London with my spouse. Having had positive experiences at their other establishments I was slightly apprehensive about trying a new one. I need not have been. Our experience was excellent. From our greeting at the front door and reception, to our treatment in the restaurant at breafast, and requests of room service. There are always plenty of staff available to attend to guests' needs - all of whom are friendly and clearly enjoy working at the Hotel (the gentleman who came to collect our room service tray was very chippa, and we commented on this. His response: "I love working here!" - how often do you hear that?!). The decor of the hotel is amazing and everything is maintained in excellent condition. There is impressive attention-to-detail, and nice personal touches to note special occasions or return visits - all which make your stay feel extra special.
Przetłumacz