Queens Hotel

Really small … no toilet… a single room cannot be sold for double. Nothing was good… old… orrible place

Great deal with brekkie, nice people. Clean

It's dated but location is 5 minutes from the train station, the staff is very friendly, felt safe to walk in the late evening, great shower water pressure, price :)

Honestly way better than I expected. Very quiet room with a lovely view of the skyline and a decent little breakfast and fast service. 24hr receptionist and no need to worry about losing keys as they store them whilst you're out. Beds were comfy and shower was hot. Plenty of towels and nice atmosphere

The hotel is a bit far from downtown, but is pretty close to underground and bus station. It is also pretty safe and staff are quite nice.

Convenient, good value for money (for what I paid), pleasant staff.

Vegans and people who care about service: Do not come near. While the reception staff was friendly and helpful, the breakfast staff was absolutely rude and impatient. I arranged with the hotel a vegan breakfast in advance (which is also on their menu) but wasn't served one. The kitchen staff actually had no idea what vegan is. I was served an egg omelette and the breakfast waitress argued with me that vegan is vegetarian (!). I tried to explain the difference but she literally rolled her eyes and went away, complaining that "everybody wants something different", yes, in those very words. Then I was served a "vegan breakfast": a half-empty plate, basically removing whatever was not vegan from the normal plate and leaving it like that. Management was not present at any point during our stay. After discussing the problem with the receptionist, I've sent a complaint email to them, requesting them to refund me the worth of breakfast which was encumbered in the price. They refused, falsely arguing that I was offered to be served the vegan breakfast again and refused it (at no point was I offered that, also the whole ordeal took about half an hour at which time we had to leave). Conclusion: I paid for a breakfast which I couldn't eat, got bad service and wasn't refunded. Not recommended.

The service from hotel staff was excellent. Very friendly and helpful. The room was basic and small but high ceilings. Very clean and could've done with a lick of paint to keep it looking fresh. Room was very hot so had to keep the window open. Bed was comfy enough but some of the side lights in the room didn't work.

The hotel was clean and much better standard than many at the same price point with breakfast included which was a real bonus. The only negative was the road noise and light due to poorly fitting blinds and double glazing window units that could do with an upgrade. Nothing earplugs and an eye mask can’t fix!