After the 1st night, I saw bites on my Shoulder, didn’t think much of it. Went to bed on 2nd night, woke up at 4am as I was really itchy, put the lights on, I was horrified to see the bed was full of bed bugs!! I called the emergency number I was given at check in as there is no one at reception during the night. The person couldn’t do anything and just said “ sorry”. My top body was covered in bites. They refused to reimburse my stay or compensate me even though I showed videos, the bites I had. Few customers complained about the same issue before my stay so the staff was aware of it even though when I spoke to the reception person at 9am, he said they were not aware of that problem? They carried on renting that room as there were more complaints after me. I am now dealing with bedbugs at home which is costing me a fortune. The hotel denies everything.
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