A little racist. As a traveler from the US on business, I'm very frequently the only Black person in the room. This was the case for a few days here at this hotel as well. One day it was raining and a lovely gentleman on front desk duty lended me a KK hotel umbrella as I went out. Upon returning, I thanked him and handed him the umbrella back but another woman was there. An Asian woman (if this helps mgt narrow it down). As I was walking to the elevator, she rapidly asked me my room number. Now, I just returned an umbrella so clearly I'm staying here, right? Maybe she was asking because she wanted to send champagne? Nope. That never happened.
She was racially profiling. I let her know I was in Room 303 but went back downstairs to address this with her to ask WHY she asked me that, but she had left her shift.
I started not to leave this review but I have to. If you're Black, I would stay somewhere else. As many of us know, this is never a good feeling.
P.S. KK Hotel, if you have audio on your cameras, check the evening of Tuesday, July 19, 2022 if you'd like to substantiate. And maybe partner with HR and invest in a little social awareness training. In case you didn't know, you have racists on your staff.
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