Premier Inn London Leicester Square

Comfortable sleep very quiet, excellent location and brilliant breakfast. Staff very friendly and helpful

We were informed weeks before that the lifts (elevators) were not working. We thought that by the time we arrived they would be , but no. We had been on a cruise, so had lots of luggage. The entrance looked like entering a derelict building. The reception was on a higher floor so one had to walk up whilst the other stayed with the luggage. On one occasion I was trapped on an upper floor as the lifts were not working and the door was shut behind me. There was no way out of the lobby. I had to shout, kick the door until someone heard me and could open the door from the other side. Considering its location in the theatre area of London, it was a embarrassing disgrace for Britain. I have to add that the staff were exemplary, and I got the impression that they were embarrassed to keep apologising to all their guests.

We arrived and had a very warm welcome.. but within minutes of arriving my mum managed to drop her phone down the lift shaft.. and it had dropped to the bottom floor.. staff were just amazing they said don’t worry! We will work something out and said her phone will be back with her by morning and not to worry and to enjoy our stay! bar staff lovely and a good laugh .. drinks not badly priced Room was clean and had a very good night sleep Fab location Breakfast was nice and by morning my mum had her phone back in her hand and fully working!!! Couldn’t complain about a single thing!! We will be back again !! 10/10 stay in London

Great location. Some staff exceptionally good and some very very very rude. Nazeera and Jackie were star staff but Ralucca very rude and unprofessional.

Excellent stay at the hotel. Friendly and helpful staff with good breakfast options. Room was clean and bed was super comfy. I will definitely be staying here again. Location is excellent, easily accessible to everywhere that is a tourist hotspot.

Amazing location, great service from Fernando. Team were friendly and helpful. Room was clean, bed was comfortable and the hotel was quiet considering it sits on Leicester Square. We were able to leave our luggage during the day while we explored.

Great location, acceptable price for location although still expensive compared to others but understandable given location. Room was clean and comfortable as expected for a Premier inn and the breakfast was also as expected. Only negative for me was a lack of opening window, made the room feel a little claustrophobic.

Absolutely terrible! I had some international clients over who had to wait for 3 hours to get their rooms after a long journey as apparently there was a payment issue with the agency that booked it. They haven't even been offered a coffee or a glass of water! I was then promised that the invoice will be sent to me after the checkout and surprise, I haven't received it! It's been months since I am trying to obtain it by sending emails and calling, but surprise again, no one is responding. I need to probably go there myself in person to obtain it. Terrible service, definitely DON'T RECOMMEND!

Wanted somewhere near where i was visiting some tourist areas do very useful. Excellent in service and breakout let down by room being bit old and needing fixing Recommended if you need a please to stay but needs renovation