Chileno Bay Resort & Residences, Auberge Resorts Collection

TL;DR Pros: Beautiful property, large rooms, lots of amenities and activities, great food. Cons: Ocean view rooms are a waste of $, Private beach isn't even usable, service is lacking. The property itself is beautiful and pretty large. Service on arrival is excellent from the front desk to the porters to the concierge. Paco our personal concierge was exceptional and prepared a nice personalized greeting for my birthday. Unfortunately we were disappointed with the ocean view room . Our room was really a view of the construction site nextdoor so that was a bummer. It was a very unsightly as our room faced more towards the adjacent construction site and crowded public beach. There was constant construction noise and constant foot traffic. Pretty much the opposite of what I hoped for in a scenic relaxing stay. The hotel is design poorly and rooms face out away from the center of the property. We could have stayed in the city if we wanted to stare at heavy machinery and throngs of people walking by. There should be some warning on the website about the construction and noise levels for some of the ocean view rooms so guest aren't caught off guard like we were. We ended up requesting a room change and were placed in a garden view room, which ended up being a much better spot but also a little awkward since there was no separation between us and our neighbors who were staring at us through the sliding doors in their plunge pool. This property is just not laid out well. Also the hotel also did not compensate us for taking a lower room class. So we ended paying for a more expensive room than what we actually stayed in. Overall this was a big negative from day 1 of our trip. Fortunately inside the rooms are beautiful and spacious. The outdoor showers and soaking tubs are very nice. Rooms have a nicely stocked mini bar, coffee, tea, and nice walk in closets. These are some of the best room interirors I've seen at any property. The resort has a fleet of golf carts for moving guest around the property and a fleet of suburbans for local transportation which is great, you never have to call ahead for a taxi/car. The Well spa is excellent. The staff and therapists are all incredible. The spa facilities are very nice as well. The pools are very nice. Pool service was mostly very good. The first day at the pool we were largely ignored but the service was better after our first day thankfully. The private beach is laughable. It is a small, rocky patch of sand with a pair of lowly chairs setup and the surf is quite rough. If you want to actually enjoy the sand and calm water you need to go next door to the public beach. The hotel should just advertise that instead of trying to pass theirs off any sort of decent enjoyable beach because it is not. The fitness center is very nice but not large enough to accommodate a resort of this size. The gym is packed in the mornings and you'll have to wait for cardio equipment since they only have a few treadmills. The

Firstly, the Staff is amazing, our room was so so perfect and the resort - stunningly beautiful. Loved all the florals around the resort. This was best Birthday vacay ever! We were so impressed by the design and architecture, it's again "stunning"!!! We were also impressed with all the little details in our room (bookmark, binoculars, eye glass cleaners, etc.) And the eco-friendly touches, too. Can't wait to go back!!

An amazing 5 star experience in every way. The resort took car of every single detail. The room was amazing, the pools were incredible and the beach access was exactly what we wanted.

Love this resort so much, all of the perks of a 5 star resort and cool vibe to match. Best swimmable beach in Cabo, plus excellent snorkeling right in front of the hotel. Fantastic restaurants and amenities, top notch service all the way around. Definitely my favorite resort in Cabo.

Arrived and the hotel staff was welcome. Check in was easy, the decorated the room for my birthday. Room was amazing. The service at comal and the pool was absolutely cringey! Very disappointed and would not return due to this. We have stayed all over Cabo and the service was one of the worst at one of the nicest hotels we’ve stayed at.

From all aspects, my stay was FLAWLESS. I highly recommend staying at this property and eating dinner at Yaya. Can't wait to return!

Had an incredible time with my friend ice and our friends. Made new friends. Had a successful fishing trip with Peisces Fishing. Had a great day of golf at Chelino Bay Golf Club. Will definitely be back.

This is one of the most beautiful resorts in Mexico. This was our second time to this resort and we are never disappointed.The staff are incredible, no matter where you are in the resort. The service, quality of food and drinks are 5 star. Definitely a place to revisit.

Our well traveled family is pretty picky- and Chileno Bay overdelivers the excellence. From remarkably helpful and service oriented staff, incredible food and luxurious rooms and pools and experiences … this is the spot we choose for short weekends or long weeks away. It has it all and we never want to leave the resort. Thank you for serving luxury travel so well. We love it here.