Luz Bay Hotel

We liked it a lot, at the moment you can see that they are renovating the hotel. The hotel is very cosy and comfortable, the atmosphere is very peaceful, the breakfast is fantastic, it's perhaps one of the best hotels we've stayed in to relax from the outside world. Don't expect a luxury hotel! It's a 4-star beach hotel. We'll be back for sure!

Pool facilities very poor. We have an apartment in Luz and pay an annual fee of 500 Euro's to use the Hotels pool facilities. Over the past two years the poor bar has not been open, however you can get drinks from reception and they do offer toast as a snack. The umbrellas around the pool areas look very tired, some are even broken and the sunbeds are very dirty. A lot of investment is needed to get anywhere near the Hotels star rating.

This should not be a 4* s Hotel and not worth the price at all. Very outdated and not a lots of facilities in the hotel. No concierge for your luggage, no tea and coffee facilities in the rooms, no mini bar and no safe. You have to pay £30 deposit if you want to rent the safe with £ 2.50 rent each day!!! Nice pools but no drinks/cocktails by the pool despite having a pool bar which were closed all time. Breakfast was not great either. The best thing was 3 mins walk to Praia beach. No value for money at all, very disappointing for the price

Very old and outdated hotel. I can see it had it’s golden years about 20 years ago. But it needs an update for the price you pay. Broken shower, dirty closets, and it feels like some furniture is missing. And nothing to make yourself a cup of tea (if you wanted).

When the six of us arrived at 1.30 , we were told our 3 rooms would not be available until 3pm , we asked if we could have lunch from the pool bar or the hotel’s restaurant, unfortunately not they could offer us toast ! The pool bar /snack was not open at all . Location is ideal 8 mins walk to the beach , bars and restaurants. Our rooms were clean but dated , no tea or coffee making facilities,. Hard uncomfortable chairs on the balcony. Swimming pools well maintained but sadly tired looking with old sun beds scattered around. But wonderfully quiet and empty . We were half board when enquiring about our evening meal , we were told that dinner was no longer served at the hotel , the restaurant was 1 kilometre walk up the hill to the right !!! When we complained about walking in 30 degrees The barman call a friend who took us there in his tiny car and kindly collected us an hour and a half later. The restaurant was extremely quiet, no atmosphere but the food was ok , with limited choice . We informed the hotel that we would not be going to dinner for the next 6 nights , I believe 1 dinners was in Lagos, with transport but at a set time !! Breakfast was good , except the coffee and watered down orange juice/squash

Firstly before we got there I emailed them twice and so did my hubby we never had any response back . We booked for two weeks half board . When we booked in we was told are evening meal we had to go to the restaurant down the road but we couldn’t go there till half nine at night . The room was average. Taps hanging off the wall curtains coming down no coat hangers . They would come between 4/6 in the afternoon to do your room . And the air con didn’t work and yes we complained but nothing was done And it was just a flit round not even making the beds just pulling the covers back . Didn’t have sheets changed in two weeks . The baby pool has a leek and when it gets low it makes a really bad noise. But they don’t seem to care . And top it back up . The pool was green round the edge been coming here for years and now and it’s going down hill fast . Only good thing was breakfast..!!!

Considering it is the start of the season. The place is a disgrace over priced with hidden charges. Everything in need of an upgrade.and some things are just dangerous. Shower broken, mixer tap not mixing. Plug didnt fit the bath and half way through rinsing my hair with a glass. The hot water ran out. No cutlary, or plates, so eating out or eating their overpriced supermarket dinner where my only choises. Breakfast was dry and cold and had been sitting under heat lamps, instant coffee and juice. Not sure who they paid to get 4 stars. Was woken at 8am by maids knocking loudly on doors, only upside is it is close to the beach super gardens, lots of birds and nice staff. I certainly won't be back.

From the outside this hotel appears well appointed and inviting. The exterior paintwork, pools(main pool needs attention) and gardens are well maintained. The bedrooms need refurbished and beds urgently need replaced. The mattresses are appalling for a 4* hotel. Breakfast is mediocre, some adjustments could be made to make it more appealing. Better selection of chilled fruits, professional coffee machine rather than flasks and new toasters would make all the difference but buffet hot breakfast was terrible. Decent selection of breads. We were unaware that scuba divers would be training in the pool each morning so if you want to relax, forget it. Sun loungers and umbrellas all need replacing so on my return I will need a visit to the chiropractor to sort out my back. We have stayed in Luz on many occasions previously and thought we would treat ourselves as we’ve not had a holiday in 3 years. At £140 per night the standards do not match the price unfortunately. Hotel staff were unhelpful with complaints and manager refused to speak with us. We asked for partial refund given the poor room standard and for us being unable to use the pool due to divers. This was refused by both hotel and ***********.

Pool area and grounds were quiet and clean, sun loungers are plentiful. The food selection at the pool bar was lacking. Mattress's and pillows are long overdue an upgrade. Rooms are dated and in need of a good clean. Beds were turned every day thats all. Breakfast was pathetic, we paid for 10 days but only ate there twice. Food quality and choice very poor.