Courtyard Madison East

I reserved the hot tub room. It was so clean! The staff was warm & welcoming There was a high school hockey team staying here & did not hear them as the rooms are pretty sound proof They offer good food & Starbucks coffee. The pool & hot tub was amazing. Great location too

Had an issue with a quoted rate that I reserved with over the phone with Courtyard Direct. I went to check in and they changed the rules on our quoted price. Not happy. We opened up a complaint case not only for that, but also RUDE behavior from the front desk worker. Eye rolls, and talking over customers must be part of the training there? Terrible etiquette as a CSR. Also, my room’s sofa looked like it just got brought in from a frat party at UW, the hot tub had more sand in it than Lake Superior, and the TV wouldn’t work until I traded in the remote. Courtyard is usually pretty good, and I’m a member with marriott bonvoy. Probably gonna chalk this up to a couple rough employees, who need some training in customer service. Madison Wi is great, Courtyard Madison East is not.

Traveled as a couple age 68 & 65 going to Wisconsin Dells. After the drive, we arrived tired and hungry. When we walked in, we were greeted by Megan at the front desk. She had the biggest welcoming smile, and her energy was contagious. We were checked in really fast and in the room with in about 10 minutes. The room was super clean, the sun was coming in the window and the room was so nice. It was the 1ST place we ever stayed in the US that had a Welcoming note from the woman that cleaned the room and towel art. We had a Swan on the tub and the counter. Even the Kleenex box had a Swan made from Kleenex! We liked the room and the service from Megan so much that we went down and booked again for a stay on the return trip home. The pool area was also very clean. We spent time in the hot tub which was really nice and then ordered from the Bristo. I don't remember the man's name but he made the best Flat Bread and made us 2 - 1/2 Ceasar Salads that were really good. the entire meal was under $25 and we didnt have to go out. I highly recommend staying here.