Premier Inn Manchester Central

Excellent staff who were all very helpful and friendly especially Vanessa on the desk and Tracy in the restaurant. Only downside pillows very hard as not feather because of some with allergies. The staff coped very well with the influx of ladies from all over the world attending the Convention over the road.

Chose this hotel for proximity to Convention Centre and it was perfect. Rooms a little tired but more than adequate. Staff extremely friendly & helpful

Really upset after our last visit to this premier inn, I chose premier inn as we had previously had a good experience at another hotel across the city, unfortunately after this visit I probably won’t use premier inn again. There was a hole in the curtains losing the black out feature. There were dead flies I had to clean up from the bedding and the desk the window wouldn’t open, there was other people’s soap in the shower and it obviously wasn’t cleaned before hand. We got a noise complaint about 12-1 in the morning even though it was 612 to making all the noise and we were 621. The lady on reception wasn’t very friendly when we got there and there were no sofas in the room as shown on the pictures. Overall an unhappy experience

Hotel perfect location, room clean, comfy, quiet, big shout out the the 2 reception staff who checked me in they were friendly, polite and cheerful so please give them a shout out as forgot there names, but i checked in after 3pm on sun 5th may so the male and female on reception big thankyou to you guys!!

This hotel is situated right and the tram lines and has zero sound insulation. You hear every single tram up until 2am and again when they start at 6am! We asked to be moved rooms but it was no different. The noise was horrendous. Worst nights sleep I’ve ever had!!

Great reception staff. Warm welcome giving advice about the travel around the city. Restaurant/bar staff friendly and efficient. Breakfast good. Great nights sleep. Even though the hotel was very busy, it was still quiet in the rooms. Great stay. Would recommend.

I arrived at about 4:30 p.m.after a 5 a.m. start from home. I had had a busy day and was tired. Then Solange (on reception) gave me the lovliest welcome. I felt valued and cared for. So much that I wrote a thank you on their white board in reception. A good welcome makes all the difference. Solange has said that she is on duty for my whole stay (a week) and I couldn't be in better hands. Thank you!

The hotel was probably one of the biggest we stayed in. It was perfectly clean. The room was really clean and pristine. We arrived a little early. The reception team was lovely and accommodating. Vanessa was really Friendly and was informative. She was interested in our visit and asked when we left if our visit with family was nice. The lifts all worked which was important being so high up. Breakfast was fully stocked. Plenty of staff with plenty of plates cutlery. Was enjoyable staying and will be back

I am writing this review as I went to see my daughter at this hotel who was a guest. Upon arrival I queried the parking as before travelling from Sheffield the website had said free parking. I traveled with an 81-year-old who has just had a knee replacement and is awaiting a hip replacement. I was told by Jamie from the Maintenance Depar**ent that the parking would be okay and we wouldn’t have to pay. He said it would be free and not to worry on the timescale; to leave our car details at Reception. What a kind & helpful gentleman. If only Alex the Deputy/ Assistant Manager was as friendly & helpful. He certainly had no customer service skills and dismissed my concerns when trying to leave our details for Jamie. He had the personality of a sweaty slipper; no smiles coming from his mouth! Jamie thank you for being compassionate, I had not seen my daughter for 6 months. Although we only stayed for a drink & to leave presents for my granddaughter you made the experience so positive. The room was lovely, near everything including the tram, Man Utd Stadium & with a view of the canal.