San Lorenzo's Home

Just returned from our trip in Naples.Would never return, we expected the basics for the price but didn’t have a good experience. Bedcovers dirty and have human hair on them. Front door handle lose on arrival (as previous trip advisor photos) towel rail was broken and the shelf in the shower. MOULD on the shower wall, this triggered my asthma and friends while we was in the room. We also came back to only one bed made but the rest of the room was left uncleaned.. very strange. We wasn’t given clean towels either and we was there a few days. Our door handle on the last night actually came away from the socket due to bad previous repair while we was locking the door, we was told to text the owner and let him know what happened. He then over WhatsApp blamed us saying we broke the door and he couldn’t get out to us on a Sunday evening. This lead to one of us having to stay in the room and 2 of us go out to bring back take away.. and then pushing our suitcases in front of the door through out the night due to it not being able to lock.. with other guests staying in the b&b this felt very uneasy and we didn’t sleep properly… safety issue much?! The way it was handled by the owner was frankly awful, instead of offering any help we just got blamed.. the audacity!! The window door also never locked in the room, only closed. very cheeky to ask for city tax when you don’t supply the basics that you pay for. This shouldn’t be advertised as a 3* b&b… more like a hostel.. that being said I have stayed in better hostels. Even the stairs to reach the 2nd floor we didn’t mind, the location is great it’s just the b&b itself is a let down. It needs some work done on the maintenance and hygiene standard. Mouldy fruit was left out through out our stay and was finally chucked away on our last night which was 72 hrs. Would never recommend anyone to stay here, yes we paid for basic accommodation but this place is a joke. Go elsewhere. We have raised a complaint on our stay.

Abbiamo soggiornato in questo B&B in 4 coppie di amici di conseguenza riempendo tutte le stanze disponibili. Tra le note positive sicuramente c’è la posizione. A due passi si raggiunge praticamente tutto il centro. Di contro però abbiamo tutti gli altri aspetti fondamentali: accoglienza inesistente (proprietario mai visto), pulizia alquanto mediocre, stanze ristrutturate ma maltrattate ( ne sono d’esempio tutti gli infissi e le docce). Impossibile farsi una doccia decente visto che l’acqua passava da ghiacciata a bollente continuamente. Ciliegina sulla torta: abbiamo lasciato 3 ombrelli nella hall la mattina( apposta perché avevamo solo noi l’accesso avendo riempito tutto il B&B ) al nostro ritorno non c’erano più. Dopo una nostra chiamata al proprietario ne sono riapparsi due. Zona sicuramente ottima ma troppi disservizi. Sconsigliamo vivamente.

Camere grandi, confortevoli e pulite, nuove ben arredate e personale gentilissimo, ottima colazione , posizione centrale , si può girare per Napoli a piedi non necessita di mezzi. Consigliato , ottimo rapporto qualità-prezzo