Hoshino Resorts KAI Kinugawa

At this price point, I felt my staycation experience is boring and disappointing. Upon arrival at the front waiting area, we waited almost 20 min just to wait the cable car to reach. No one serve welcome drinks or even send luggage’s to our room. We do it all on our own. It says it’s 4 star rated hotel, the service is questionable. The dinner that is served takes forever to come, the taste of the eel soup is questionable too. As for Japan standard, I don’t feel it’s worth the money for this staycation. The hotel staff speaks minimal English and hard to communicate. I would say the hotel is ok if could come at low season with low rates, otherwise don’t speak big money just bored and sleep in the room. They don’t have any facilities besides onsen for guests. So ya… it’s disappointing

Its A Great Property, serving quality food and service..! but the property a little tired and lack luster..!

I had a fantastic stay at the hotel! The staff were incredibly friendly and attentive, making me feel welcome. The room was clean and comfortable, with stunning views. The amenities, including the hot spring and restaurant, were top-notch. I highly recommend this hotel for a relaxing getaway!

An extravagant Onsen Hotel experience. I came in Autumn in the depth of fall colours. Every night the wind in the trees lulled me to bed. The rooms with the private tub and terrace are awesome. Dinner and breakfast is luxurious too with a sampling of local Nikko delicacies like Yuba. A hotel for adults looking for calm and solace.

We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

The hotel location may be somewhat challenging to locate, but once found, you'll discover a beautiful hotel with fantastic service. Additionally, the included dinner is delicious and enjoyable.