Norwich Nelson City Centre

We got checked in and went to our room, I was laid on the bed and my wife made a coffee, She then grabbed what she thought was a pair of my underpants from the bedside table which she then realised were worn knickers, She threw them down and washed her hands vigorously before going to reception to report it, They sent a cleaner in with what looked like a net and took them away but it was awful, Not what you expect to find and also no cleaners came in to clean where they were found.

The hotel was clean and comfortable. Parking is expensive even though you’re a paying guest in the hotel. Bar closed early which was disappointing

We stayed here because we had to visit Norfolk for family reasons and it was close to the railway station, where we arrived at 9:30pm. As two females (mother and young teenage daughter) we were very unhappy with the pedestrian access between garages - it was very dark and felt like a rough area. Had we realised that we could access the hotel via the well-lit and better signposted restaurant, we would have done so but this was not clearly signposted. The staff were friendly, particularly in the restaurant where we squeezed in just before the kitchen closed, and the food was what I would expect from this type of venue. The bedroom was adequate, though could have been cleaner and since it was a family room, with a lot of space, it would have been nice to have more than one chair, so that if we wanted to eat in the room we didn't have to sit one person on the bed. I won't have any cause to go back to this hotel but you could do worse if you need to stay in Norwich.

A great hotel, centrally located. Walking distance to restaurants, train station. The music venue we were attending. A great stay

Sarah and Shell offered incredible service. Really attentive and caring. I stayed as a solo female traveller and raised concerns late in the eve re. the location of my room (feeling v far away from staff). My concerns were addressed immediately and they even gave a care package

Across the railway station and close to some historical buildings such as Dragon Hall, The Guildhall, Strangers' Hall, Norwich Castle and Norwich Cathedral. Staff are wonderful and polite. The room was big with everything needed. A freezer would have been good in the room. It was quiet and had the perfect temperature, a comfortable bed and good pillows. The bathroom was good. The hotel provided everything for a comfy two night’s stay.

Fantastic Stay!! Staff are wonderful and polite a real credit to the company. Amazing stay with friends, no issues at all. Room was spot less and the bed super comfy, only had one towel for 2 but we got another at reception no problem. :) Would stay again.

As two cyclists we had given ourselves an upgrade to the premier plus room But they were too small to take out mountain bikes so Lyn took care of them and offered us a cuppa whilst we waited and then made sure we checked in first. We needed to book breakfast which was no problem and great for taking food with us on the next part of our ride. Not the best exterior for a premier inn but easy to get to the cathedral and to squiggly Thai restaurant which we’d recommend. Nice to have water and chocolate and a decent shower on arrival. All premier plus rooms are on the top floor facing the river to which is also a plus.

Good sized room with everything needed to hang clothes and be organised. It was quiet and had the perfect temperature, very comfy bed and good pillows and linen, hairdryer and tea facilities provided too. The shower was excellent and good bathroom. The hotel provided everything for a comfy night’s stay. Very impressed!!