All Suites Pau – Zénith

Arrived quite late but reception was still open and were quickly registered. Room was warm and able to heat up our prepared meal in the microwave - Good facilities.

The worse booking done in my whole life. The hotel did not sent instructions on how to receive the room key, there was no one in the hotel at 9pm and had to go to another hotel for the night. ASI was staying in the area one more day, I called the hotel to explain the situation and kindly asked to provide the paid night (not used) for the next day. The arrogance on the phone from the hotel manager regarding non transference of the booking or refund was worse than I ever encountered. Three hotel did not have any arrangements on the bike night for me to successfully receive the room key not processed with any booing transfer or refund. I will never consider this hotel and will inform all my network never to stay in this hotel as, if arriving after 9pm you will not get access to your paid room and will receive an arrogant approach when discussing this matter with hotel management. This was my worse hotel experience, in many years of hotel bookings - zero customer service skills by management team and full arrogance

I slept so well every night, it was really quiet. Loved having a kitchenette to sort my own meals. This was a good thing because there is only one restaurant nearby. I think mainly this hotel is for car owners who can travel around easily. There are bus stops 5 minutes walk away, but the buses are not very frequent. However, as I was attending an event at the Palais des Sports, the location was really convenient. But it's a long way out of town.

In General everything is good, but the shower bath is a bit small. Besides a good place to stay... I do recomend the place to whom, who'd like to discover Pau and the Area...

In General the Whole property is great, just one thing the shower bath is a bit small.(room #329 bis)

Not very clean. Fan in bathroom and kitchenette didnt work. Bed ok and nice to have kitchenette although only one tiny trash can in bathroom, none in bedroom or kitchen. Only one set of towels for 2 people. When I asked for more was told they were in closet but werent.

Our dog was attacked multiple times by the local feral cat in the courtyard leading to our room. The reception staff tried to stop attacks but then allowed the cat into reception and fed it with ham. On complaint to the reception manager who shout repeatedly at me it was not their fault our dog was attacked. I felt I couldn’t take my dog out of the room without carrying him to make sure the coast was clear. A terrible experience!!! We booked a disabled room which was on the 3rd floor. No bathroom facilities suitable for disabled at all no hand rails or seat and a shower a wheelchair would not access. Lacking in kitchen ware 1 mug 1 wine glass for 2 people. We have stayed in other all suite many time and found them great. WILL NOT RETURN HERE!!!

good location and very acceptable accommodation for our short overnight stay. Receptionist was very clear and spoke excellent English giving us a very warm welcome. We had to leave very early in the morning and she reminded us to take the gate entry info with us and not leave it in the room with the door key. Have used several times and will use again.

A splendid hotel with friendly and helpful staff; clean room and comfortable bed. Just one small disappointment and that was the size of the towels, which were far from bath size. Will definitely stay here again.