City Quarters on Brewer

I love everything from this hotel and near to the center

Upon arrival I felt I had to contact someone by email as to the state of the room. The reply I received was we are sorry you are not happy we have forwarded the complaint to the relevant person. Never got another reply or any of the issues resolved. The sofa bed could not be used at all as the actual base was missing so when you sat on it you sank to the floor. My son has cerebral palsy so got stuck and I had to assist him out of the seat. The bed was not the size requested. In 10 days nobody so much as emptied a bin. I did request new towels which were kindly given to me by the cleaner. The room was at best shabby at worst dangerous. I have included pictures to give an honest review. I feel all I really wanted was for someone to validate my comments and possibly change the sofa so my son had a nice place to sleep. There was a standard lamp which had no light in it. My son did not feel safe here. And on a night when there was a planned power outage we decided to book elsewhere as I didn't feel safe being in the pitch dark with my disabled son, no security no safety. I would not have left the review in this way if the company had been in contact with me, but on hindsight they definitely did not care about my email or my concerns. I can normally see a bright side to most things and do not leave bad reviews lightly.

Where to begin? There is only street parking so you need to move your car every two hours until 5:30pm. The door to my room was very hard to open. Once inside I discovered that the blinds were missing one of the blades, so anyone in the courtyard could see into my room! There were cobwebs throughout the room. Neither the fan nor the aircon worked. They took an extra $102 out of my bank and still have not refunded it 4 days later! When you ring you are speaking to someone OVERSEAS, who I don’t think actually cares! I really wish I’d read the reviews here before making my booking.

The hotel is falsely advertised. The ad says free parking and private bathroom in the room. The parking is not on-site, it is street parking only (paid and only sometimes free). The room we booked was supposed to have a private bathroom but the bathroom was seperate to the room and on b the other side of the kitchen which is a common area. I tried to raise my issues with the staff by v telephone (there is no reception on-site so you can b only contact by phone and email. The staff did not care or even acknowledge my problem. They simply explained the bathroom and parking situating again as if there was nothing wrong with the misleading description in the ad. I will never book with them again.

When the keypad to my room stopped working at 6.30 on a Sunday morning there was no way to contact anyone. No emergency phone, no possible instructions. After 45 minutes I woke up another guest who let me use their laptop to ask the the ‘live chat’ told me I’d have to wait until 10am for the cleaners to arrive. After another half an hour of attempting the key pad, I was able to to renter my room, however this meant I no longer felt safe leaving the room to used the shared facilities (the door on the bathroom also extremely difficult to open). Would not stay again.

Should have read the other reviews before booking, dirty bathroom with broken taps, shower base leaked everywhere, smoke alarm had been removed and no response from the hotel. Never again.

Parking was deceving... no onsite parking... street patking 3hr max during day

I think the one star rating says it all, However to satisfy the minimum character count I have to relive the experience for you. So, Lumpy pillows, a smaller bed than my own one at home. No coat hangers in the cupboard which was missing the safety bracket and could have fallen at any moment as the floors are wonky and in need of re-stumping. The shelf above the tiny fridge was broken and is unusable. There is no kettle in the room. Only a shared one in the hallway along with a shared microwave and a shared fridge. I was LUCKY and got my own bathroom (which was pretty clean) but other guests have to share one of them too! There is no real cutlery or crockery supplied only paper cups, a small pile of paper plates and a few disposable forks. There is little insulation between rooms and I could clearly hear other guests walking in and out smoking all evening and my neighbour “exercising” well into the night. I wasn’t very pleased with having to send my credit card and drivers license details to a random text message when trying to check in. But you can’t get the access code to the door without doing it. There is nobody onsite just a few cameras. In all it has the feel of a hostel not a hotel certainly not any kind of hotel that I could honestly recommend to anyone that I know.

Too small, toilet apart was not convenient, parking was street parking which is not under the property