Extended Stay America Suites - Phoenix - Chandler - E Chandler Blvd

Ended up not staying at this facility called front desk services directly to facility and the gentleman(word used does not fit) was extremely rude and hung up without even letting myself get information said call the reservation line for their company Which informed me to contact that faculty directly and had to make 3 calls because this man was so unprofessional should not be int the hospitality industry at all. I have been in customer service and even took hospitality courses for business degree and if this person is representing your name as a brand just really ruined it for you. If he is like this with me and I was friendly on the phone how many others is he like this too. Would never stay at the Phoenix,awautukee,Chandler ever and will never recommend it. And I have been to many extended stays with soccer community and this was for a family time stay vacation, and have passed the word to a large soccer community that I have been with for over 15+yrs

My stay was uncomfortable. The room was not clean and not in good working order. I spent the time concerned about bugs and rodents. Look at the pictures. Second worst hotel room stay ever...

Bed and linens were clean, towels were clean. Floors were very dirty, bath / shower was in rough shape. Lacked cleaning and general maintenance. Over all I don’t think I would stay there again.

You get what you pay for. Room(s) with cigarette smell, shower was dirty and my overall experience was horrible!

The room I stayed in was not clean. There was balls of hair all over the baseboards and floor. If I walked barefoot in the room, my feet were black from all of the dirt. The room also smelled like urine. I had to get clean towels from the front desk. I understand that it's understaffed, but it would be nice to have a clean room when I pay to stay there.

Very basic hotel. No ice or vending machines, listed free breakfast, but there were granola bars, packaged muffins, and coffee only ( which was gone and cold at 9 AM). The room itself was very worn out with kids stickers all over the place, marks/stains on the walls and the floors, broken couch, and I do mean completely broken and not usable, and stained sheets. The location was convenient and the staff friendly and that’s the only reason I didn’t rate it at terrible.

So they give you an option to look at the room before you actually book… considering I’ve gotten a refund from another site bc the room was unacceptable I chose to stay here bc they won’t refund the money right away! The first room smelled of dog pee and the stench of pine sol all throughout the room! The carpets are nasty! And for the price of the rooms you would think they’d have better ones! Upon arriving to my room a girl almost hit me head on speeding out of the place! Police everywhere! If you looking for a place to rest for ONE night then this is it but two nights will be pushing it! Too many panhandlers around!

We arrived and the manager had to check if our room was ready and it was a busy evening and he was the only one so we had to wait about 20 min. for him to check. They didn’t have a pool. The breakfast options weren’t what I was expecting, I will not be staying at this hotel again. We got into the room and there was nothing to cook with or eat off and he wasn’t in the office to ask anything when I went down to ask for them.

This property is consistently rated poor for a number of reasons. It is old, dirty, and not worth the money. We left after 2 hours, willing to lose our pre-paid non-returnable costs to find a safe, clean, comfortable place to stay. Multiple poor reviews consistently evoke apologies from management, claiming to care and address the problems, but obviously no changes are ever made.