Donna
30 października 2023 r.
There wasn't much to like. ******* advertised a Hot tub, indoor heated pool and restaurant. None of this was available. One of the reasons I chose the hotel was because I needed to soak in a hot tub due to a knee injury.
When we check in and reviewed what was in the hotel and the over zealous clerk said we don't have a hot tub and we haven't had it since Covid. We'll it's on the ******* website for this hotel. Next came the pool, It was not working, a pump was broken the night before our checkin - Why didn't then get it fixed? Ok. Next came the Restaurant, It advertised Breakfast, lunch and dinner and live music on site. Well, it closed 4 weeks prior.
Why aren't these things updated in the ******* listing for the hotels. No compensation of any kind was offered.
We came very close to leaving but couldn't get anything in the area.
So the next day, we had breakfast in the lobby area. It was adequit at best. The hot food was cold. The toaster didn't toast anything completely.
We left for a day of touring the area. When we returned, we were shocked to find that our room had not been touched by any housekeeping personal. When we questioned the front desk (same women who checked us in). She then told us that the rooms were only cleaned every other day. So, nothing that had been used in the room (coffee, creamers, plastic cups, towels) had been replenished. Is this a new practice?
There is a lot more but you only allow 1500 characters. I could say alot m
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