Udalla Park - Hotel & Apartamentos

Low quality place. Ants in room(kitchen, under beds, under night table and on the broken couch. This couch is useless for sleeping. Low quality of service on reception and room service. Reception going to lie us about a discount for the quality of room. Moreover room is dirty and don't looks like on the Photos. Meybe owner renovate few room for photos. No air conditioning in rooms.

Location is perfect for a stay in las americas and los Cristianos. We arrived 2 hours before check in, but the man on reception still completed all our paperwork and allowed us to use the luggage room until our room was ready. Room was well equipped with a good selection of utensils in the kitchen, very clean and comfortable beds, plus a huge bonus of a little coffee machine and a welcome gift of some small drinks and snacks. We were only there for 4 nights and think we missed out on a towel change but I didn’t bother to ask as we didn’t need them. Room was cleaned while we were there. Didn’t use any of the hotel facilities but did have a quick look and all looked nice. Could have had more information about hotel facilities like meal times and charges etc. on our last day, checkout wasn’t until 12pm which is absolutely fantastic. It meant we were able to have a relaxed morning and really enjoy the last hours of our stay without rushing. On checkout, we were then able to again leave our bags in the luggage store until we left for the airport, which was really appreciated. Staff we encountered were all very pleasant and helpful. Will definitely be staying here again. Disliked · The balcony lights switch off at 11:45pm and we were plunged into unexpected darkness - but we just took this as a signal to go to bed! There is really nothing I can say about this hotel that I didn’t like. Good value for money, great service with the check in and check out, nobody barging into your room at any point (have been in other hotels where maids come to clean at 10am!)

A nice, fairly roomy apartment which was clean and tidy. Basic kitchen but since we didn't intend to do much cooking it was ok. Nice touch was the welcome pack of drinks in the full size fridge. Our apartment was described as a 'garden view' but we could actually see the sea (in the distance) and the view from the balcony and roof top solarium was actually very nice. Pool bar and surrounding area was very nice with lovely happy hour cocktails. Front desk staff were very friendly and helpful. It seemed to be in a quiet area but lots of places to eat and drink nearby. Would chose this apartment hotel again.

Terrible experience , I've asked owner to change booking dates because of an accident and they told me there were not availability, but it was not true. They just want keeping our money unfairly. They wrote me to contact the platform directly and in the meantime they wrote to platform they didn't accept our request.

We’ve just got back from a week in Udalla park, I was slightly worried after reading reviews but I shouldn’t have been. The room and all areas of the hotel were spotless at all times, all the staff were helpful and really friendly! The room itself is spacious and clean, beds were comfortable with extra pillows in the wardrobe. It was very noisy as we were in room 123 on the first floor facing the main road and there is bars underneath, the bottle bins on the street are emptied all through out the night, it was a bit hard to get used to but for us personally it wasn’t a huge problem but it could be if you had children or like an early night. There is no air con in the room but you’re made aware of that from the minute you book and the hotel offer a rental service, again we didn’t need it as it is November but in the summer best to order this before you go. The bar pool drink/snacks are very reasonably priced with a mix of local and premium brands. The pool is extremely cold but again I’m sure in the hotter summer months this would be welcomed! There is a life guard at the pool at all times and she is lovely! The location is brilliant it’s within walking distance to all the bars, restaurants and beach’s which again, are all really cheap prices while you’re there. We enjoyed our stay so much we booked to go back before we had even left! Thank you to all the staff at Udalla park, we’ll see you again in September!

We had bought tickets for Siam Park and I went to reception to ask for some help with how to get the free bus to the park. The man on reception told me to use my phone and look for it. I again asked for his help,which he told me the conversation was finished. I voiced my displeasure,to which he then proceeded to swear at me, disgusting behaviour. Think twice before staying if that’s the customer service you receive