Mediterranean Palace

Najlepszą rzeczą w hotelu jest jego lokalizacja i personel, zawsze gotowy do pomocy. I oczywiście śniadanie jest wspaniałe. Plaża miejska oddalona jest od obiektu o 1 minutę spacerem i jest czynna codziennie rano. Leżaki 6 euro za jeden, parasole na nic się nie zdadzą, jeśli po prostu powiesisz torbę. Sam hotel nie zasługuje nawet na 4 gwiazdki. Może 20 lat temu było to 5, ale nie teraz. Dobra wiadomość jest jednak taka, że ​​zostanie on zamknięty z powodu remontu w styczniu 2023 r., więc możesz mieć nadzieję na powrót do odnowionego hotelu.

Jestem szczerze rozczarowany. Mój partner i ja czekaliśmy na ponowne otwarcie tego hotelu i nie jest on już taki jak kiedyś. Kiedyś często przyjeżdżaliśmy do Mediterranean i było lepiej wcześniej... zdecydowanie. Zaczynając od jedzenia... bufet jest kiepski, bardzo mało opcji; nic, czego można by się spodziewać po pięciogwiazdkowym hotelu. To tak, jakby pośpieszyli się z otwarciem i wszystko jest zrobione w połowie. Spa... nieotwarte, siłownia została zalana... szereg rzeczy, które oznaczają, że niektóre gwiazdki powinny zostać odjęte. Nie ma żadnych lub są bardzo nieciekawe pokazy nocne. Jedyną świetną rzeczą jest lokalizacja, naprawdę blisko plaży. Podnieśli ceny i obniżyli jakość... Naprawdę rozczarowujące.

We stayed for a week in October and had a lovely time. The quality of the refurbishment here is great and it is far superior to any of the other hotels we’ve stayed at this side of Tenerife. The staff from the start were so friendly and welcoming, always happy to have a chat and have brilliant, efficient service. We stayed in a suite with our toddler and ended up turning the sofa bed back into a sofa as the bed in the main bedroom was enormous so we all just stayed together and enjoyed the extra space in the living area. The bedroom was immaculate and the facilities inside the rooms were of high standard. The only negative in the room was the shower did flood the floors of the bathroom due to being open so we mostly used our bath. Our room was cleaned daily to a high standard and the cleaning staff when crossing paths were very friendly. The pool is lovely, a great size but it is a shame that children can’t have any inflatables or balls in the main pool. This meant that lots of older children swarmed the tiny toddler pool and made it unusable at times for young children. The splash park was great, our daughter really enjoyed this and it was always nice and quiet in there. We got up on our first morning and were disappointed to see that there were people all laying towels and reserving beds in the dark at 6.30am. We went down to breakfast at 7am and by the time we left the majority of the sunbeds in the areas that get the sun all day were reserved. We ended up having to go to the pool after breakfast at 7.30 and sitting there every day to get some good beds for us to be near the pool for our child. The first 4 days, nothing was done about people reserving sunbeds so early, but by day 5 the man working at the pool started to remove everyone’s towels from beds and told people they cannot reserve until 9am unless they are staying on the beds. This should be more obvious to people, there is nothing stating this anywhere but it would make it much better for everyone if there wasn’t sunbed wars at 6.30am. We only did bed and breakfast but the breakfast is quite disappointing for a 5 star hotel. The variety was poor, the food that was available was of poor quality and by day 3 we ended up going for breakfast outside of the hotel. We did take a look at lunch one day and this looked just as poor so we didn’t bother. If we had gone half board or all inclusive we would have been very disappointed. The evening entertainment on the terrace was unnecessarily loud. You couldn’t hear each other and then when we took our young child back to go to bed, it kept us all awake until 11.30pm every night because it was so excessively loud even in our room. It doesn’t need to be this loud to be enjoyable. It would be nice to be able to hear people and have conversations at the bar of an evening. The kids club was fantastic, staff were all amazing at their jobs and the facilities here were better than most resorts we’ve been to. That being said, we had a l