First impression was great. A very clean hotel. Great room, great view. But after we came back, the keycard didn’t work. We called the technical service this was at 22:45. The woman on the phone didn’t understand the problem and told us to wait until 07 a.m. This of course was unacceptable. After 30 minutes the woman asked me if I could speak Russian. Between the four of us, we speak 7 languages, but no Russian. The woman did not give us the number of the person who’s responsible. That means that if there were a fire or a guest having a heart attack there would be no one present to take care of this situation on site. After we called the police, 2330 and they talked to the woman, we still couldn’t get into the room. We called 4 different numbers, present on several information forms. The police got the number one of a employees but he didn’t succeed to open the door. At 01:15 he gave us a staff room, which was very small, but at least we got a little sleep. In the morning the same employee as who couldn’t open the door. The first technician couldn’t solve the problem also. A second technician is called and we have to bother the employee every time we need to get into the room. We have to sleep in the small staff room. We have written *********** to get our money back, as there is no one on site of the hotel to reimburse us on the spot. We will not recommend this hotel to anyone.
Przetłumacz