Hub Providencia

Hotel bien ubicado, personal con no buena disposición, tuve problemas con mi habitación y no dieron solución hasta que tuve que pedir reiteradas veces el arreglo . Ya dos días con el mismo problema me cambiaron habitación. Solución muy lenta .

Overall we had a great stay. The room was spacious enough for two people, the bathroom was comfortable and stocked with soap dispensers instead of those dumb little bottles so it was really convenient, and the keycard access made it easy to get in and out. Enjoyed that the rooms had AC on the extremely hot Santiago days, but wish the remote had some better instructions. Really convenient power outlets right by the bed and good lighting/shades. My only major con was cleaning supplies. The room has a kitchen, and the hotel rules state you are responsible for cleaning the kitchen or you will be charged a fee at checkout. The only supplies though were a sponge and dish soap. I went to the front desk to ask for some kitchen towels or paper towels and was directed to walk to the store around the corner. There was also no spray for the counter. I tried asking the house keeper to leave us a rag but she also said she didn't have anything in her cart to help. There is also no toilet brush in the bathroom. Overall we were able to keep it clean and housekeeping at the hotel was great and helped wipe things down, but having to go out and buy a two-pack of paper towel rolls to use for a couple days was annoying.

Delayed check in / nice staff / ok room but small / bit shabby / great and safe area / average breakfast / but the gyn is diabolical - should not be advertised as such / no dumbbells over 2kg / machines not working / very pokey it needs a massive overhaul or returned to the broom cupboard it once was

Everybody was amazing and helpful and made us feel welcomed. Only issue we had at all was with housekeeping but it was understandable one day as we were in the room late.

Location good. Room reeked of raw sewage, could barely use the bathroom without gagging.

Great!

My stay was very confortable. It is very good that are really apartments. You could live there. Unconfortable tat there is no much lights on common areas.

We stayed 3 night at this hotel for the first time. We liked the location close to Providencia Avenue, Walking distance to restaurants, cafes, groceries stores, banks, metro starion and bus stop. We did not like the carpet of the hallway was very dirty and with bad smell. We had problem with the air conditioning in our room and the bathroom sink was clogged. After calling several times to the reception, they allowed us to move to another room.

Really good appart-hotel