Hotele w Rijswijk

Before reading all bad reviews about this hotel, but we haven't booked any attractive & room. The hotel was very spacious, very clean and modern. The only point was that there was no TV (for music) & no chair. However, you could sit well in the broad window bank. A luxury breakfast was available at the restaurant below for €12. All with a very positive experience!

It took me a while to write this review since I was afraid of my personal safety. Nevertheless, I have finally decided to share this information with other travelers. This incident happened during a weekday night when I decided to do a walk-in at the Ibis hotel in Den Haag after a long trip. I was already aware of some bad reviews from other travelers indicating ”naughty” staff. Nonetheless, I decided to give it a go. I entered the hotel and mentioned the hotel clerk that I wanted to book a room. His attitude was rough indicating me that he did not have any rooms left. For my bad luck, my phone was out of battery so I decided to seat in one of the tables in the lobby to quickly charge it to look for a hotel somewhere else. While I was charging my phone, the clerk approached me and shouted at me that I had to leave the hotel. I explained him that I wanted to charge my phone to look for other hotels in the area and I wouldn't take much time. He continued shouting at me that I had to leave, when suddenly he grabbed my bag and literally threw it to the street. At this moment I was petrified since I never imagined something like this was happening. Then, he pushed me violently out of the hotel. Luckily I managed to take a picture of this guy. The guy has a tattoo on his right arm and rather than a hotel clerk, he thinks he is a MMA fighter or part of gang. I really don't know how the manager of this hotel can have person like this with such level of anger dealing with customers. My review by no means intend to advice other travelers to visit or not this hotel. I believe the facilities of this hotel are quite nice but what I can say is that I'm not entering this place again until they take strong actions towards improving the quality of their staff. I hope this guy doesn't get fired because of this review but if the hotel really wants to keep him, the hotel should consider send him to an anger management course. I don't know if this guy is always like this or just had a bad night and he took it on me. Nonetheless, I think no one should suffered what this guy did to me under any circumstance.

As the title already indicates, the service is very good, the staff is friendly and the hygiene in the rooms is very good, everything is good clean and clean. Unfortunately, the walls and ceilings seem made of papier. The hotel is so terriblely responsive! We had a number of ladies on the same floor who liked to stay active at night and walk from room to room, all night ... Also the top neighbors thought it necessary to rebuild their room in the middle of the night. This resulted in little sleep for us, even after reports from both the ladies and the reception, there was little account taken of them. We have been sleeping 2 nights very troubled while we were there for work and therefore had not all the freedom to sleep. In a hotel you pay first for a good night rest, then the walls must be able to flower. We haven't had a good night rest, so we're not going to come back.

Stayed for 1 nt. hotel is right at the end of the esplanade. Lovely views and sunset over the sea. On checking in we asked about a standard and a superior room, as we hadn’t precooked our visit, lady on reception with abit of effort could have sold us a superior room but when I asked if we could see both rooms she said not as she was alone on reception ( in other hotels we have been given a key to look ourselves) in the past. Standard sea view room was very nice, however neither did she recommend we needed to book to eat in the restaurant, and being a Monday evening we didn’t think it would be necessary, we were wrong, only 1 chef on so couldn’t eat there. Decided to walk into town to eat, definately go the road route, hotel suggested a back way by the harbour, not a good plan, after a long dark explore the exit was blocked, so stick to the road. Checked out in the morning and had a lovely breakfast in the old town at a beautiful bakers shop, better than 25€ ea at the hotel. Would stay again if visiting the beautiful den Haag beaches.

My experience in this hotel was really nice. It's located near the city center and the metro station and you can practically have everything you need (supermarkets, shops, food) within a few minutes on foot. All the stuff is really kind and helpful for anything it may occur during your stay in the hotel. Breakfast has not a big variety of drinks and food but it's still really good. My only complaint about this hotel is that there is no fridge in the room, which you really going to need if you are staying for more than 5 days. All in all, I really enjoyed my stay in days inn and I would definitely visit this hotel again.

I love Novotel as a chain, and have stayed at this hotel before and was quite happy. This time I felt things were a little off and I wasn't as satisfied. I seem to recall getting a free bottle of water in the room, which it appears is not included anymore. No more individual shower gels and soaps, but now big pumps of soap, which is OK if you have the complete set of them. Yes, it's more environmentally friendly but it's also a sign of cost-cutting. Breakfast was more or less the same -- good choice and quality -- except on a busy weekend they seemed totally overwhelmed and people had to queue to get a table. On a quieter morning, I noticed a sign stating one can request omelettes and poached eggs from the kitchen, so I did, and this dish never materialized, which was a little awkward. The fresh orange juice machine is awful: constant noise and queues of people taking ages to each make one glass of juice, as it requires that the user slice the orange and then ram each half, one at a time, into the machine, yielding a tiny amount of juice. Repeat for 6 or 7 oranges to get a glass... It would be funny to watch as slapstick if it weren't so annoying to listen to. On the positive side, the rooms are still attractive, comfortable, and quiet.

Horrendously difficult to find by car. The signage is inadequate (they need a much more prominent sign but maybe they are not allowed to have one) but what is unforgivable is that the address given is inacceasible by car. To get to reception, you need to turn into a cycle.path and drive along it (probably illegally) to get to the front of the hotel when you will then be given a map which shows how to find the parking facilities at the rear. When you eventually find the car park, you need to press a button and hope that someone in reception hears the buzzer and raises the barrier. Don't they realise that people often arrive tired after a long drive and the very last thing they need is a stressful extra drive around an unfamiliar area? No, I am not making this up. I attach a photo of the map I was given which I hope will help others. Second really odd thing is the ensuite bathroom, which is a glass box with no roof. I have never seen anything like this in any other hotel (again, see photographic evidence). Little privacy and no sound-proofing. I was a solo traveller, so it didn't matter to me, but I wouldn't wish to hear roommates on the loo. Having said all that, I really enjoyed.my stay! The train station is but a 2 minute walk away with easy access to the major cities. Also, I was here during an August heatwave and so was grateful for the air-conditioning. Staff were friendly. Dinner in the restaurant was good (delicious sea bass) and attentive service. Breakfast was overpriced.

Had a great experience at the hotel and spa. All the staff is very friendly as well. You get a welcome drink upon checking in. The room was nice and spacious and was nicely decorated. The entry to the spa is included when you stay at the hotel. On a Saturday afternoon it was rather busy but is still enjoyable and calms down towards the evening. The outdoor saunas were really nice and you have a nice view from there of the garden. We had a full body massage as well which felt like heaven.

Great hotel, nice employee, fantastic service, phenomenal experience. I stayed there with a friend for a week, each day we left the hotel at the morning/noon before 11 am. Afterwards we got a cleaned room with new bathtubs and also the kitchen was refilled. The personal was cool. Would like to stay a bit longer

I was there at 3.3.-4.3.2023 with a wife and an adult son. In total, 2 rooms already paid by credit card. At arrival we were asked by a clearly over-exigent receptionist to pay the roommaster cash because something doesn't work with credit card billing. And bar please because her own credit card machine doesn't work. Because we were very hurried, our grandchild was just born in Rotterdam, we paid. Two weeks later my credit card was charged 2x!!!!. After massive protests, a burden was reimbursed. But not the cash payment. I have been in telephone and written exchange with the hotel director for 2 months. Although the error was acknowledged in writing and payment promised, with always new excuses the transfer is delayed so the impression has emerged, they want to crush me until I give up nervously. I do not! My report should be a warning, please, not to persuade you to questionable payments on the ground. Obviously, you have incompetent staff and little willingness to solve the problem customer-friendly. I'm now giving it all to a lawyer.