Hotele w Roselle

We had a less than optimal experience this weekend with our stay.  The room was very dirty.  The walls and carpet were stained.  There were cigarette burns in the carpet.  There was a giant stain on our blanket.  I asked for a replacement and never received it.  There were liquids dripping down the wall.  There were candy wrappers on the floor when we arrived, and there was a clump of hair in the bathroom.  I discussed with a female attendant, but I was told no other room was available in the same category.  I asked for a refund.  The employee said that she would inform the manager, and ”that will not be a problem.”  I never heard back from the manager nor did I get a refund.  There were children screaming and running up and down the halls at all hours.  I called to complain, but nothing was fixed as it continued for several more hours.  I asked for towels two times with no response.  I finally had to go to the front desk and then got 2 towels as ”that is all they had available.”  The conditioner was empty in the shower.  We asked for a few little bottles.  2 of the 4 were half used.  I was also shocked and very upset that a child was able to go to the front desk and request a key for my room.  The key was given to a child who was not a part of my group nor invited into my room.  The child was given a key no questions asked and came into my room twice before I figured out that the front desk issued them a key.  

I was unimpressed with this overpriced hotel. There was no daily housekeeping ~ the room is only tidied once per four nights. As I was there on business it would have been nice to come back to a tidied room for this price. Breakfast was poor and lacking imagination. If you are planning to use this hotel on vacation don't! It is a business hotel on a business park, miles from the city & stores.

1 star is generous, unfortunatley it won't let me give 0. WORST HOTEL EVER, DO NOT BOOK!! Often I see reviews like this and think 'it can't be that bad, it's just a bed to sleep in'.. trust me, it can. Awful from start to finish. RUDE horrible reception staff (female, won't mention name but rhymes with Sia) from check in, non-smoking room STANK of smoke and a musty stale smell. Aeroplanes going overhead every 30 secs (not their fault but impossible to sleep). People smoking ****/arguing outside your door. We asked to move rooms and were told we exceeded the 15min reporting time (this is not stated anywhere and was a blatant lie and how ridiculous that they expect you to get back to reception within 15 mins - we were debating whether we could put up with it but also frantically trying to find somewhere local for dinner before everywhere shut within the hour as we arrived in the vening). Receptionist refused us to move rooms as said they had none available, yet loads on booking.com. Told us to speak to manager and was our own fault for not researching the hotel better (how they could blame us I don't know).. then gave us a fake email and a phone number for reception where manager was not even on shift and it just went back to the miserable girl. Then told us we could move rooms (despite saying they had no spare rooms) only to put us in another smelly one, then finally gave us a better smelling room as a last resort as they refused to refund us (which is just awful) yet there were black hairs all in the bed and we had to sleep fully clothed on top of the sheets and felt sooo dirty and gross!!! We beared two nights there as everything else cost $400+ but I was willing to pay any amount of money to avoid it if they hadn't found us a room that smelt remotely acceptable (which she had clearly just ran around with antibac spray). Please please please do not give these people your money or custom, they are rude, obnoxious, have the worst customer service and I would rather have slept in a dog kennel, outside, in the rain.

Really nice rooms and bathrooms. Very nice entrance and fast service! There are no refrigerators in the room but there’s a small coffee maker. I thought it was a great place for a good price!! I didn’t have enough time to check out the exercise room or pool. It is centrally located to the mall and restaurants!

We missed a flight, were stuck in Chicago, and booked a night here and couldn’t have been happier. Jennifer at the front desk helped with getting dinner picked up and delivered and everyone treated us great. Indian restaurant delivered late.

I was pleasantly surprised after reading some of the reviews on here. Front desk staff is friendly. The rooms are really nice (although the pillows are not comfortable) and you can not beat the location. You can take the airport shuttle to the hotel (great service) and it's maybe a 10 walk to the Rosemont Blue Line L station which will take you downtown. If you're seeing a show at the Rosemont Theatre it takes you maybe 5 minutes to walk. The breakfast was good (friendly omelet makers and clean up staff) although the evening drinks could be better. Some people complained about noise from atrium which is really only a bother if you are still sleeping when breakfast is served. I would definitely stay here again.

Beautiful, natural setting. We were looking for a retreat center to host a couples' retreat. The Hyatt Lodge was recommended. Could not have asked for a better setting. Staff was warm and welcoming and attended to our every question and need. The rooms are nicely appointed and very clean, and the banquet food was good. Also had a few meals at the restaurants, which were good.

Very close to the airport, there is also a shuttle bus from the airport hotel, which shares a car with the Hyatt next to it. The environment is not bad. It is also a newly built hotel. The air conditioner seems to be unable to open, but the time we went was not very hot. It doesn't matter if the air conditioner is not turned on. If it's summer, you still have to think about it.

I have stayed at this property multiple times over the past three years or so. It is my go-to location when I don't need to stay in the city. It's right off I-90. About 30 minutes from the Wrigley area in normal traffic. Parking is free, unlike most O'Hare adjacent properties. Breakfast is included and very good with many options. The staff is competent. I have never had any problems. All the rooms I have had have been quiet, clean, and well-kept. My last stay was March 17, 2022 and I already have another reservation here in the near future. If you are driving and want to save some money visiting Chicago, this place is perfect.

Very convenient for business trips.