Very disappointed by the way I was treated! The hostel's webpage states that customers will be informed about the contract terms when booking over the phone. However, this did not happen in my case. I received a booking confirmation with the terms and conditions attached, revealing that cancellation is not possible at all. Upon my inquiry and pointing out that I should have been informed about the cancellation policy over the phone, the hostel casually responded that they do not inform callers about it, as otherwise, "we would be on the phone all the time." So that's the level of adherence to self-set rules in Saas Fee... No surprise, I guess, since that way of handling customers conveniently saves the hostel's time AND hurts the customer through the collection of hefty cancellation fees. Even after extensive back and forth with staff, there was neither accommodation nor flexibility. At all. Don't book if you expect any sort of comprehension from the staff.
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