Amber Ski-in/Out Hotel & Spa

"Due to avalanche risk, the streets up to Saas-Fee closed on Sathurday 12:00. We were supposed to arrive on Monday and our flight was leaving at 6:30 in the morning to Switzerland. The hotel told us, that if we cannot reach Saas-Fee until 19:00 on Monday evening, we could cancel free of charge. On Monday morning, local authorities informed, that there would be another update at 12:00 the same day. Which of course would be to late to travel to Switzerland. Not knowing in the morning if the streets would reopen, it was in fact impossible for us to fly to Switzerland and not have any accomodation or place to go if the streets stay closed. Plus all the costs of flight and rental car for nothing. So we had to cancel our trip and got a refund on the flight and rental car. Shortly after 12:00, the authorities informed that the street would reopen at 20:00, which would actually still be too late to reach Saas-Fee for the agreed 19:00 oclock. Of course the hotel informed us in the late afternoon that the reception would stay opened longer and shortly after 18:00 they informed us that the streets are already open (even tough there was no infos from the authorities about that). But we just couldn't risk to fly to Switzerland when the streets were still closed and no infos yet that they would reopen. No understanding what so ever from the hotel. Even the question for a voucher instead of a reimboursement was denied by the hotel. Absolutely to avoid!"

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