We stayed at the Crowne for the weekend of March 22nd and 23rd for a basketball tournament my son was in. I was greeted at the front desk by Farid and Rajitha, and my stay got off on the right foot.
Farid was warm, welcoming and kind - and gave me some great recommendations for local pizza near the hotel, as well as taking care of breakfast for my other son who was traveling with us! Rajitha is the Guest Services Manager and was also very welcoming, as well as fixing up an issue I had with a mistaken charge on my day of checkout. I can't say enough about these gentlemen - they are a credit to your operation!
The hotel was packed to capacity for several tournaments that were in town, but I had zero issues with any noise on the premises - which is rare for any hotel that full.
My boys enjoyed the on-site arcade, loved the pool, and were big fans of the staff as well - who were, apparently, very kind to members of my son's basketball team in the lobby.
My only constructive suggestion would be this:
On weekends where you are at capacity, schedule a couple of extra staff in the restaurant area. The staff were run off their feet on the Sunday morning of our checkout and were having a hard time keeping items replenished in the buffet and getting tables cleaned. Lori and the rest of the staff were dynamite looking after everyone, and did it with a smile - but it was clear that they were a little overwhelmed.
Great stay - we will be back every Saint John visit!
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