The Westin Beach Resort & Spa at Frenchman’s Reef

No cell phone reception in the room—we had to walk outside to get reception. The WiFi didn’t work for us and the TV had a big box of resort info blocking the screen that we couldn’t get rid of so we couldn’t use it. The room was also tiny had no microwave and the bed was so stiff it hurt my back. Not worth $800 before tax! I’ve stayed at many hotels under $300 that were more comfortable. The resort outside the room was pretty.

This is a beautiful property. My only complaint was a corporate event was being held during our stay and my family and I were prevented the use of the main pools and bar. We were also paying guests and would like to have use of the pool instead of being crammed with 200 other guests into a smaller area and having to walk flights of stairs for bar service.

Gorgeous views from the hotel. We enjoyed the combination of beach and pool environments the hotel offers. Food service at some of the restaurants were lacking. Some of the restaurants had capacity but the staff was not willing to fill the tables, at peak dining times.

Do not recommend this property for vacation on St. Thomas. The Westin staff was unfriendly throughout the resort (from the beach bar to the pool area to the front desk). The only staff members who were nice and deserve a shout out was Benito who checked us in and the lady at the concierge desk who helped us with dining options. Cleaning ladies were so loud in the hallways every morning and didn’t vacuum the room once during our 4 days there. Cashiers/baristas at the Frenchman’s cafe constantly charged me for a large coffee when I asked for a small. At the end of our stay, the front desk charged us an extra 110 dollars for internet when we used the “free WiFi” they advertised on their website and on *******. The views from the property are beautiful, the amenities are also very nice, also I do recommend dining at the sushi restaurant however the service was so disappointing that if I do return to St. Thomas in the future, I will definitely not be staying here. You’re better off spending a bit more and getting a much better vacation experience at a 5 star hotel.

We really liked the various places to eat. We also enjoyed the shuttle to the Bouy Haus where we could walk to the Salt Shack to eat. We used the kayaks and liked the beach.

This is my first time EVER reviewing a Marriott property in 27 years of being a loyal Marriott owner and user of all their properties With the exception of one staff member at the front desk The staff was either rude, LAZY ,inattentive and all on their cell phones. Slow would be an understatement .We checked in and there were blood drips on our comforter clear as a could be. The air conditioner filter was clogged with debris and shut down last night of our stay putting the room to 76 degrees. resort 4 months open- Watch out for overcharging your bill- watch out especially for the taxi drivers who ,if you are not aware of set pricing , try to overcharge you. As an example-coming in from airport should have been 16$ a person with 1bag-somehow it got to 44 -on the way back should have been 16$ per person again - our driver said 83$ because it was only us and it was considered a private taxi- I showed him rates and amazingly it turn into 32$ -on property restaurants were overpriced undersized portion and took forever to get service and food . Last night of stay we waited 20 minutes just to get drinks to a table for 2 - bar ran out of beer during happy hour 4 x's Breakfast -to get a cup Of coffee-waitress went got cup-then got coffee then got milk stopping at other tables, coffee was cold by then and forget about getting a cup of tea Overall the Westin was a beautiful resort but Marriott needs to clean house starting with manager- -overpriced/horrible staff get some management

For the rates being charged, everything should just be Better. Our shower didn't drain properly so we were always standing in 6" of water. Our sink didn't drain properly. Housekeeping missed us & would Never leave enough washcloths or towels for a family of 4. Housekeeping didn't seem to have a vacuum -- at all. I repeat, a resort on a BEACH where people are tracking SAND in didn't use a vacuum regularly -- if At All. The floors were Gross. You claim that we have exchange privileges with Buoy House yet we couldn't use their pool or their beach chairs. Soo basically we could just use their restaurants? -- like Any NON-guest of the resort?!? We paid alot of money to feel inferior & to discover that my kids couldn't even use 2 of the 3 pools at the Westin. The location is beautiful. Most of the outside grounds are nice. The food was good in restaurants & service decent (even if drinks were badly watered down). And any time we needed the missing towels, washcloths, or coffee because housekeeping never came... the staff was always Very Nice, apologetic, & relatively quick to rectify the issue... but at these rates, Everything should just be Much Better! Will not be recommending this resort to others.

Lovely hotel with great views. Very clean. Liked that it had its own pool and beach. Also that we had a shuttle that took us down to the beach. Also loved the beach chairs, pool chairs and umbrellas. Decent staff. Odell at the entrance offered good suggestions to us and was very friendly. Some areas of improvement are 1. Manage pool towels better as they ran out a few times. Keep better track of how many towels are going out and to whom 2. Make more kid friendly, get more games/entertainment and the serentity pool was the best pool for kids yet we were kicked out of it 3. Have more affordable meal options and local food options on campus. To eat offside was a $9 cab ride each way each person.

The amenities are top notch and everything is great quality, however we could barely see the ocean from our balcony, we were ignored a few times by restaurant staff, I asked for an iPhone charging chord in the gift shop and the lady that was working in the office was rude and shut the stock room door on me, the coffee shop employees acted like they were miserable. We went over to Secret Harbour resort because of the poor service and loved it there. The rooms were much bigger and everything was oceanfront. The bellman put 6 bottles of water and 6 Coronas in the fridge for us and everyone there was nice and accommodating.