Bay Club Hotel and Marina

The hotel was very clean and quiet. Room was comfortable. Staff was pleasant.

環境優美，遠離喧嘩熱鬧，停車方便，客房整潔

Pros: - wonderful location in Shelter Island, which provides great walking paths by the ocean - room was clean and provided views of the bay, as described - excellent customer service (for example, Mike kindly provided us hot water from the kitchen and tried to find us a place to work when Internet went down) Cons: - the room balcony was right by the adjacent room's balcony so privacy was a bit limited - during the weekend, it was busy and we could hear guests in the adjacent rooms - Internet went down for about 3/4 of a day (not sure if it was an area-wide outage) - no access to water boiler in the room

Awesome staff. We arrived early from a long trip. The staff offered to keep our luggage, but when they realized how tired we were, quickly found a room that was available early so we could rest. Beds were comfy, microwave and fridge in room made it easy to grab a quick bite.

The price and 3.5 star rating gives you a good idea of what to expect, so don’t expect more. Having said that, I had a lovely stay. Staff was very friendly. I could run along the bay (I even saw a dolphin). Room was big. I was near enough to the city downtown to Lyft in at a reasonable price and far enough to feel like a real vacation. The facilities (especially the gym) are dated. The room had marks on walls and doors. And I could hear the guy snoring in the room next to me. I’d still recommend for price.

The location is great and the room was nice, but a little tired. The bed and pillows were not very comfortable.

We only stayed on Valentines Night. Beautiful view from the room. Restaurant was very good. Service was excellent.

The most important things in a hotel are comfort, safety and cleanliness. This hotel had none of those things. Our flight landed at 9pm, so by the time we rented our car and drove out to the hotel we arrived around 11pm. Our room was on the bottom floor with thin sliding glass doors. There was a walking path directly in front of our windows and then a row of bushes that blocked our view, but also allowed complete coverage for anyone breaking into the room. I told my kids we would change rooms the next day. When they got into bed one of my kids found a long black hair in the sheets which made me suspect that the sheets had not been changed. I told them it may have fallen off when the maid was changing them, but the blanket we got out of the closet also had a wad of black hair on it. We tried to sleep, but the mattresses were uncomfortable, and the pillows were very thin. (I also suspect they were 2 doubles, instead of the 2 queens we paid for). I would have checked out that night if it hadn't been 12am and I didn't want to drag my kids out in the middle of the night. After tossing and turning on the uncomfortable beds, at 2am I decided we would check out the next day. When thinking about writing a review I was thinking of giving them 2 stars because the woman at the desk when we checked in was very nice. But when they charged us $100 for checking out early the next morning, I would say even their customer service is lacking. If I could give them less than 1 star I would.

Room was noisy, door had scuffed paint and when I went to unroll the shower matt found a glob of hair :(