Hotele niedaleko Iglesia de Sant Rafel, Santa Gertrudis

First impressions of you look from afar are great, it’s when you get closer and this is a hotel trying to appeal to the higher end of the market with a cheap refurb. Negatives: * Offer snacks and drinks at reception or within the lobby area, especially for late arrivals. * Explain the facilities available and where to access them. * Add a welcome leaflet in the room with key information such as meal options for non all inclusive guests. * Offer recommendations for food and general local amenities. * 1 bottle of water complimentary, put it in the fridge or have 2 one chilled and one not. * Fix the aircon, on the lowest setting the rooms are still warm and uncomfortable. * One staff member behind the day bar was very rude when it came to learning I was a staff member of Leonardo Hotels, he did not want to add the staff discount. He also put my food order through wrong, I ordered a cheeseburger but he bought a chicken burger out. Not sure if he even applied the discount as it was €12. I noticed he was rude to a few customers during his shift - 17/10/23. * Couldn’t ask about late check out until the morning of check out. Offers should be purchasable at booking. Would also promote direct booking. * Style of the rooms are an attempt to modernise but unfortunately you can tell this was done at a low budget. The rooms are what would class as standard hotel rooms. * Staff could benefit from some customer service training to provide a more comfortable stay. Positives: * Location is great for access to the beach. Special gate for access to and from beach from day bar area. * Outdoor areas are perfect for sunlight all day. * Two bars one for day and one for night - Changed at 7pm. * Food available at the bar for non AI. * Good selection of drinks. * Checking in and out was quick. * Good size pools which match size of hotel. * Cleanliness of the hotel was to a high standard.

Booked for a hen do with a group of 6 girls, Hotel was clean, friendly staff, great location We upgraded to the premium rooms and it was definitely worth it, rooms were modern and faced the swimming pool, came with fridge, air con, tv, hairdryer, deposit box was extra but only 3 euro per night with 10 euro deposit which you got back, Hotel is 5 mins walk to the egg / west end *****, hotel can be quite lively at any point of day / night, seemed to be more of a younger crowd which suited us but may not be for everyone depending what you want, Breakfast was the usually hot selection (what I would call Spanish breakfast) wasn’t for us so we decide to eat out and found prices reasonable so didn’t bother us too much, Overall I would recommend, and would consider booking again in the future

Funky hotel set up. The breakfast was faultless, great range of hot and cold food. Great choices for everyone. And who can’t enjoy eating your breakfast with a view al fresco style. Our double superior Room was spacious( not a fan of the single beds together though, they kept moving apart), clean and trendy. Chill out area was gorgeous and what a view. Pool was nice and such a chilled vibe area. Music was my style, but the alcohol choice was basic. Draught beer on tap didn’t work the 4 days I was there so was disappointing. Staff were all friendly and welcoming. Room was cleaned daily and was spot on with towel replacements. Slightly disappointed on the day we left we didn’t have time for breakfast so asked if we could have a vegetarian style breakfast which the hotel did for us early morning, but to find 2 slices of bread with some salad on it was slightly dissatisfying considering the great choice of breakfast they had on offer, so I felt slightly robbed of a breakfast I had paid for. Apart from this I enjoyed my stay at the hotel and I would recommend for couples looking for a chilled vibe adult only hotel, a 5 min walk to the San Antonio *****, including O beach and Ibiza rocks 10 min roughly and 20 min walk to sunset ***** also. Location was spot on! I would definitely stay again.

02/05/22. Dinner 2 persons. Belvedere Restaurant, Royal Plaza Hotel, Ibiza. Even if you are not a resident, you can be sure of exquisite cuisine in this comfortable room without the over-priced, over designed ostentatiousness of other, perhaps more well-known establishments on the island! This is, or should be, a well-guarded secret!… however tonight’s dinner was a revelation… I had a starter of Caprese salad that would do justice to any Italian place… my companion opted for a ‘main’ course of gambas in garlic with egg - a combination I’ve never encountered before! - I will return to savour this dish another day… My main: fish: Dorada fillet. This was cooked to absolute perfection and compliments were duly sent to the kitchen! No room for dessert … but coffees and brandy for me and more cava (gorgeous) which we had started with, for my hostess… The whole evening was a delight and because of a sudden downpour, more residents decided to eat here.. and like us we’re not disappointed… and the prices… well, has to be the best deal in town, considering the quality of the food! HIGHLY RECOMMENDED. ⭐️⭐️⭐️⭐️⭐️ E.H.

Awful hotel from A to Z. We arrived with my husband at the hotel at 23:00 p.m for only one night (check out at 12:00 the day after so less than 12 hours in the hotel). We discovered that although we booked a double room as a couple and made expressly the request to have a king size bed, the hotel offered only twins beds, and proposed an upgrade to a suit for 120 euros extra to be able to sleep in the same bed ! It is a shame and a scam !! The room cost us 420 euros for 12 hours for a very awful hotel : 1/ the hotel design in itself is very basic - like an airport hotel. Some of the floor tiles were broken 2/ The entrance has a very bad smell and generally the hotel does not smell good. 3/ the upgrade to the suit was a joke. There is a chair, and they call it a suit. 4/ the cleaning is very poor. We found an opened bottle of water in the room. Gross. 5/ the A/C does not work well, and despite the fact that we have turned it into the coolest possible, it was still very hot in the room m 6/ the bed is not confortable, and only one pillow per person is offered. The sheets are bad quality. We do not recommend anyone to stay in this hotel as Ibiza has a lot of other good options. This is definitely not a 4 stars hotel.

After staying here last year and having a great time and rebooked. I booked a twin room and online the pictures show a balcony, upon arrival we were given a box room with no opening windows, balcony or terrace, it was not what we booked or expected. Upon complaining and asking for a room change Racquel on reception was extremely rude and unhelpful telling us that is the room we had paid for and that no rooms in the whole hotel were available. Firstly I had email proof that I hadn’t booked that room and online I could have booked a room that night for the hotel, also showing it was not full. After much hassle and help from the manager we finally got moved rooms the next day, Racquels customer service was appalling and no apology or response was given despite being given a complaints form by another receptionist. The food, entertainment and cleanliness of the hotel cannot be complained for. However due to such poor customer service by reception (Racquel, long brown hair) I will not be staying at the hotel again.

Staff are friendly and helpful, check in really quick & easy and room has everything you need. Nice swimming pool and chill area for during the day! Close to the sea front and to clubs like Ocean Beach, Cafe Mambo/Mint, etc. Would definitely stay again. :)

This was my first time to Ibiza and I was looking for a hotel that would give me the White Island vibe whilst being modern, fresh and luxurious feel. W Ibiza didn’t disappoint… the hotel staff were excellent and a very energetic young team. The breakfast was really good with a great selection on the buffet and an egg a la cart menu. The pool on the ground level and roof were both really good. DJs playing throughout the day and night but no banging music it was more melodic music which kept the feet tapping. The staff at all the bars were very good and provided a personnel experience. The cocktails were exceptional and Paulo is a master at work in his mixology field. Josh and Jose were also great hosts and providing their own personnel touches to custom cocktails. It’s these little touches which make a big difference. The hotel is right on the sea front promenade so you have plenty of walking areas and easily connected to the Marina. I never had to wait more than a few minutes for a taxi to head to other areas in the island so it’s very well connected. The only downside for the trip was a pump was broken in the room and an extremely loud and annoying noise was coming out of the aircon system all day and all night. This was fixed on day four but it was loud enough to wake you up which wasn’t good.