Grand Hyatt Sanya Haitang Bay Resort and Spa

I came at low season in Sanya, the hotel is quiet, the room is spacious. Housekeeper Vicky is very attending and helpful, she helped arranging daily fruits and snacks as well as late check out. Highly recommended!

Very private and pleasant stay with Grand Hyatt. Well-maintained swimming pool especially with a little basketball hoop setting. Highlight of the stay is the incredibly professional and welcoming hospitality from manager Esther. Definitely worth another stay here next time.

Amazing stay. Beautiful beach. Lovely villa with a big swimming pool for kids and adults. Many floaties already included in the villa so you don’t have to worry about bringing yours. And of course it would not have been an amazing stay without the help and courtesy of “May Chen”. She has been always available whenever we needed something. Also she helped a lot with translation. Many thanks May!

Good hotel in very peaceful place.

First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.

Beautiful room with very comfortable bed. We got a room with a pool, only problem was that the pool wasn’t heated and was far too cold to use. The Zen pool in the resort was lovely though. All staff were very friendly and helpful. We tried the pool grill and the Chinese restaurant on site, both had very delicious food and wonderful service. Breakfast had a huge selection of both western and Chinese options and was also very well done.

My housekeeper Candy did a good job

Nice pool suit. Zen pool is the only heated pool, other pools hard to use in December. Beach not so good like Yalong Bay.

Great location and amenities. Breakfast options great for both Chinese and Westerners. Due to current situations with COVID infections, the room wasn’t ready at 3pm for check in, room wasn’t cleaned during our two night visit and extra water requested wasn’t delivered. But otherwise a great experience.