Grand Hyatt Sanya Haitang Bay Resort and Spa

所有五星級酒店裡，屬於比較差的，房間裏設施有些陳舊，吹飛機都拿不起來，重的很，屬於古董一類了。禮賓是做的最好的，早餐連續三天都是一樣的，吃的沒新意。基本住過的上千的五星級酒店，飲品都是每日補齊的，這個酒店是我第一次見，單子上寫的首日免費，就僅是首日的。連續住的冰箱就沒有飲品了。這點認的太真了，給人感覺有些摳門。我是提前一個月就選擇了本酒店，奔着評論去的，也沒給升級個房型啥的，期待比較大，所以失望比較大。小童活動比較好，老師們很有耐心。酒店的園林景觀是一級棒的，很不錯。海棠灣的浪確實大，需要沙灘玩耍下海的朋友們，還是選擇亞龍灣。

迫不及待來評價，因為真的太失望了。 設施：房間的門太不好用了，木質門，滑道滯住了，左側門關上打不開，右側的門直接把我加了一個黑紫血泡。 衞生：衞生中規中矩沒有特別驚訝，也沒有很差，客觀評價。 環境：大廳環境很好看有聖誕氛圍 恆温泳池不錯。擺渡車很多。 服務：最想説的就是服務，門僮不熱情也沒有幫忙拎箱子，態度不好。與管家反應無動於衷。 我們接下來去洲際住，發現沒有給退訂導致洲際住不了，還是洲際打電話才退訂的。 總體來説，君悦一直很期待，這一次真的大失所望，如果你是四星價格那也能理解，但是這個價格這個服務真的是太失望了，希望酒店好好經營不要因為服務讓大家失望。三亞很美，這次行程因為君悦很不開心。

按照圖片順序簡單評價一下： 首先是早餐：除了意想不到的排大隊、還要忍受沒有空調的座位，最重要的是你還能吃到不知道是誰的頭髮絲……就現在這疫情各種變異又反反覆覆的情況下還能出現這樣的問題……真的是一個字，絕！ 其次是房間：起初定的至尊海景大床房，1.8*2m的大床房，一家三口真的是小了點，想着雙床房拼在一起會大些，於是開啟了換房之旅，但是房間的異味，滿屋飛的毛絮真的難以忍受，再換到泳池房，就產生了圖3、4，一米多寬的池子有一米都是台階在沒有台階的地方還有個兩截不同高度的枱子，沒有提示牌也沒有防護措施導致腳趾可破，酒店説：真是不好意思，實在不好意思，特別不好意思，各種不好意思。（酒店規定是8-15層，不管是主樓還是南樓、北樓都叫至尊海景房） 娛樂方面：寵物樂園有幾衹兔子、三衹鴨子和三衹大白鵝，充氣城堡有大概三五十平的樣子，燈光不足、很小，距離主樓挺遠，離泳池近，所以泳池離主樓更遠…… 如果你需要送個小童洗漱用品或者什麼東西，就要提前預留出時間，因為要等超出你的預計時間……. 所以就是勸誡正在選擇準備去三亞海棠灣的朋友們慎選這家酒店！ 房間設施：舊 性價比：低 早餐：差 床：小 餐廳：小且不衞生 衞生：飯裏有頭髮、屋裡有毛絮、泳池裡有鋼絲 服務：一切需要等

I came at low season in Sanya, the hotel is quiet, the room is spacious. Housekeeper Vicky is very attending and helpful, she helped arranging daily fruits and snacks as well as late check out. Highly recommended!

Very private and pleasant stay with Grand Hyatt. Well-maintained swimming pool especially with a little basketball hoop setting. Highlight of the stay is the incredibly professional and welcoming hospitality from manager Esther. Definitely worth another stay here next time.

Amazing stay. Beautiful beach. Lovely villa with a big swimming pool for kids and adults. Many floaties already included in the villa so you don’t have to worry about bringing yours. And of course it would not have been an amazing stay without the help and courtesy of “May Chen”. She has been always available whenever we needed something. Also she helped a lot with translation. Many thanks May!

Good hotel in very peaceful place.

First day check-in was a bit tough as I arrived early in the morning. Room was ready 2 PM. Room didn’t meet my “clean” expectation, so I had to ask for second round of cleaning. I understand it was busy weekend & so many guests to take care of. For this part, Manager Davidson Dong was very helpful! I got room cleaned around 7 PM and he helped me using the Club Lounge in the mean time. Because the trip is for my birthday, the hotel also provided birthday cake & the rose bed. Hotel gym was nice & spacious - but didn’t have smith machine. Beach seems like ‘not’ private exclusive beach - without sun bed - but public without lifeguard. I could fly a drone at the beach, but not in the garden of the hotel - for guest privacy reasons. Overall, it was an amazing experience here at Grand Hyatt. Thank you.

Beautiful room with very comfortable bed. We got a room with a pool, only problem was that the pool wasn’t heated and was far too cold to use. The Zen pool in the resort was lovely though. All staff were very friendly and helpful. We tried the pool grill and the Chinese restaurant on site, both had very delicious food and wonderful service. Breakfast had a huge selection of both western and Chinese options and was also very well done.