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This is a very mixed review. The hotel is beautiful overall and steeped in history. The public areas are very nice and there are lots of interesting corners to relax in. The breakfasts are excellent and the staff very pleasant. However, we booked a superior room which cost nearly 250 euros per night, and we did not enjoy a superior experience. The balcony terrace area was lovely, overlooking the forest, but despite there being plenty of room there were just two upright chairs out there. A table and sun loungers would have made it so much better and more comfortable. The room itself was small and dark, and the bathroom in dire need of renovation. There was a large crack in the basin and black marks in the bath, and everything just very tired. Because of this, it didn't feel very clean. The beds were uncomfortable with very bouncy mattresses, so we did not sleep well. We expected a lot more from such an expensive stay and the label 'superior room'. This was not a five-star experience.

This hotel was perfect for our stay in central Sintra, and is located within a short walking distance to great restaurants, music, and quaint shopping. The rooms were spacious, well appointed, and very clean. A full Breakfast was included and provided a delicious selection of hot & cold items, local pastries, fresh fruits and friendly service. Highly recommend this hotel. Very friendly, helpful staff.

Private manor house, 2 floors, luxurious and serene, silk wall covering, with a piano and other antiques over 100 years old. The hotel is a 5-minute walk from the Sintra’s Regaleira Manor. There is free parking and there is a kettle for hot water and a pot for making tea. Breakfast is plentiful and some are silver cutlery. The hotel provided us with an extra bed for free. When we left, we also sent three bottles of water. The service staff was warm and meticulous, clean and hygienic. On the first day, the pool had a lot of fallen leaves, and it was cleaned up the next day. Very interesting is that there are four peacocks on the 2nd floor of the hotel. I wonder if it is fed by the hotel? Recommended hotel!

We had a great time during our 5 night stay at the Vila Gale Sintra. I’ll start with the pros of the resort. The property itself is beautiful. The pools, the scenery around the hotel are amazing. The family room layout was great for us. It was essentially what appeared to be what used to be two rooms combined into one. The large balcony was great for sitting out at night. The sunset was spectacular from our room. The kids activities were great as my kids got to enjoy the carousel, playground and trampoline park. Be aware though that they only open these at certain times throughout the day. The breakfast was great and had a ton of selections. There were a few cons, the first was the buffet dinner. It was quite expensive at 29 euros per person and the options werent great. They only really had one meat and one fish that they were cooking and there was a line to wait in if you wanted it. We only ate dinner there the first night. The room was partially refurbished. The carpet looked older and the sliding door within the room kept coming off the tracks. And the bathroom was a little odd in that the vanity was open to the rest of the room. So if someone needed to use the lights for it they would light potentially wake up the person in the room if they were sleeping. Then the WiFi, while it worked well for the most part, kept having to reconnect to the network. This happened on both my phone and iPad several times each day while I was there. The location of the hotel has its pluses and minuses. It is a quiet resort away from the city of Sintra. And it’s also located in a place that makes it easy to get to the beach and Colares. But there isn’t anything else right around the hotel so you need to rent a car or take an Uber to get around. We took and Uber and it did work pretty well. Nothing is within walking distance and the nearest bus stop is a 20-30 minute walk away.

We were lucky enough to stay with Karen and Goncalo for three days this August 2022. We had a family of four stay in two of the rooms in the main house. Waking up every morning to have a wonderfully cooked breakfast, fresh orange juice and great coffee any way you wanted it. Karen gave us wonderful recommendations of what to do in town, as well as places to visit not far from Sintra. She even connected us with a driver that was able to take us to and from many places. When we come back to Sintra, we will be staying here again. A home away from home feeling.

We have stayed there for a few days at the beginning of July as part of our annual main holidays. Advantages: * Breathtakingly beautiful place in the Portugese mountains. I could lay staring at the view from our room whole day. You can see castle and 2 palaces directly from the terrace. * The gardens are really nice, well groomed and give a very nice atmosphere for the whole stay. A lot of blooming flowers, well groomed grass - very Instagram friendly. * Place is very peaceful - a bit outside of the town, so it's very quiet, also during the night. You can also hear a lot of birds, which gives a very serene experience. * Swimming pool is placed on a terrace with amazing view, surrounded by the beautiful greenery. I enjoyed it very much, especially as it helped to cool down in a heatwave. * Very spacious room (superiour suite with kitchenette), well equipped, very clean, decorated nicely. There were also furniture on the terrace (table & chairs, as well as sun loungers). Really nice for eating meals outside or reading a book. * Access to the common kitchen with all the amenities, possibility to use washing machine (additional pay), water fountaine available all the time (no need to bring water from the shop). There's also small library with books, which can come in handy. * In general all the staff was very nice and courteous. They also give good tips as to where eat or what to visit nearby. * Possibility of booking a stay online. * Reasonable pricing Issues: * Lack of air-conditioning - which was a big flaw for our stay. We were there during a heat wave and sleeping through the night was simply impossible. It was very disapponting as WE ASKED BEFORE BOOKING the room and we were wrote that there is air-co in the ”superior suite”, which we booked exactly for that reason. When we came, it turned out it's only a device that is blowing air with water. It wasn't cooling the room. Also in 30 degrees, putting piece of ice inside does nothing. Maybe except for making room extremely humid. And device was paired with dehumidifier, which actually heats up the air when used. So I am still lost on how it was supposed to help. * Customer service - all the people were very kind and curteous, spoke great English, however I did not feel understood when we raised a complaint about lack of air conditioning. There was not much initiative to improve the situation (we only received additional fan, which also did not improve situation very much). They did not offer actual air-co device, help with finding another stay, not even a discount or free breakfast. Although indeed, we heard some apologies. Also the owner of the place, who could be seen in the property from time to time, did not make very welcoming impression. She also did not decide to talk to us after we raised a complaint, which I am pretty sure she knew about. *Breakfast - it was served in a very nice way, but the portions are very small (e.g. under postion ”cheese” you receive 2 small slices). On the me