Hotele niedaleko Schloss Schwerin, Schwerin

A very good hotel in the old town, the price is not expensive, the service is better, and it feels great value

Pannen können immer mal passieren. Aber ein unprofessioneller und frecher Umgang damit ist nicht zu entschuldigen. Was war passiert? Trotz einer schriftlichen Reservierung, in der ich als Rollstuhlfahrer angekündigt worden war, wurde mir beim Check-in lapidar mitgeteilt, das einzige barrierefreie Zimmer sei belegt. Ich solle halt ein normales Zimmer nehmen. Oben angekommen, kam es, wie es kommen musste. Die Türen der normalen Zimmer alle zu eng! Also wieder zurück zur Rezeption. Dort entgegnete mir der Mitarbeiter, er habe keinen Fehler gemacht und hinterfragte, ob ich das Behindertenzimmer wirklich reserviert habe. Erst als ich ihm meine Reservierung zeigte, begann er, sich zu bemühen. Aber nicht etwa, um mir ein passendes Zimmer in einem anderen Hotel zu organisieren, sondern um den Hotelgast, der das Zimmer hatte, dort wieder hinauszubefördern. Also nicht nur ein verärgerter Gast, sondern zwei! An der Stelle reichte es mir und ich besorgte mir selber eine Alternative. Der Mitarbeiter war sichtlich erleichtert, aber an der Stelle wäre es nett gewesen, mal ein Wort der Entschuldigung zu hören. Fehlanzeige! Der Hotelmanager werde sich am nächsten Tag bei mir melden, hieß es. Aber bei der Ankündigung blieb es dann auch. Gutes Krisenmanagement geht definitiv anders!

Our newly renovated room on the 4th floor was spacious and modern. However, it lacked storage space in the bathroom which had plenty of tiled walls without hooks or shelves. The hotel is under renovation and work begins about 10.00a.m. so don’t expect to sleep in over the noise of the power tools. Our window looked onto the railway line, and we did hear the infrequent trains throughout the night. The hotel is less than 2 kms walking distance to the Schwerin Castle and the old town. A couple of small complaints, the hotel would not change our 50 Euro note into smaller denominations, I was told that was because “the boss would be angry”. I asked for a cup of ice to take to our room on the first night and the request was refused. The request was made at reception and initially the man said he would get it, then someone from a rear office said something to him and I was told that they had no ice. On our second night, I asked the bartender for ice to take to my room and it was provided. I expect to be able to get ice at a hotel that charges the price we paid here despite whether I ask the bar tender or the person at reception.

I was at NH Schwerin for just a short one-night stay. I arrived about 9.30pm and the restaurant was shut. So Vanessa on reception was super helpful in trying to find a local food delivery service. However none were available so Vanessa managed to arrange bread and cheese from the kitchen. She was very helpful indeed.

We stayed here only for a night, but from what we saw, we wished we had had the possibility to experience this place for a longer period. This is definitely a place where you come to spend a longer holiday. This is a bigger complex with various room/house types. We had a studio, which consisted of a bedroom with a dining area, a kitchenette, a bathroom with a bath tub, a closet and a small patio. Only downside we experienced was the smell on paint in the room when we arrived. There were also scaffolds right outside the window of our room. I believe people mainly come here by car, and there were loads of parking places and they even have spot where you can wash your windshield! This came handy since our windshield was filled with dead bugs. The place is also surrounded by forest and by the water, so there are lots of mosquitoes in the evenings during summer time at least. There’s lots to explore around the premises. We enjoyed watching the different animals (donkeys, alpacas, goats, rooster & hens). The location by the water is beautiful and there was a swan swimming close to the shore line. You can also book sauna by the water if you want or take a morning swim in their pool. There’s a huge lawn where you can sit in a shaded chair or sunbath. If you’re feeling more adventurous, you can even rent a boat. There’s also a nice playground for kids there. Since our visit was very short as we were passing by, we didn’t have hotel breakfast.